Business Analyst-(Medallia)

Responsibilities :

• Understand client/business needs and translate them into requirements for improving programs or technical solutions.
• Accountable for completion of idea development artifacts and partnership with technology leads and business leads
• Coordinates with stakeholders to elicit analyze and communicate requirements for changes to business processes policies and information systems.
• Bridge the gap between strategy and execution.
• Collaborates with the Product Owner on user acceptance test planning and execution to make sure the overall design is validated.
• Structures and facilitates effective working sessions.
• Demonstrated experience with strategic thinking with strong abilities in relationship management.
• Experience with agile methodology and frameworks such as Scrum & Kanban.
• Conduct quality assurance (QA) testing to validate the implementation of technical requirements for each program.
• Work with team leadership on contract-wide efforts such as process improvement and deliverable management.
• Advise the innovation/pilot team on various special projects.

• 4+ years of experience implementing Medallia CX or EX programs for enterprise clients.
• 8+ years of experience working as a Business Analyst for enterprise-scale program implementations.
• Medallia Certification - Admin level and above.
• Experience of directly working in one of the following industries: Software Hospitality Financial Services Automotive B2B (any industry) Telco and/or Retail
• Client-facing experience especially for software or systems which has challenges that require negotiations
• Experience in data analysis and making business recommendations based on findings from data
• Proficient in business process documentation business rules and requirement elicitation.
• Enterprise consulting experience.
• Strong organizational and communication skills.
• Experience connecting the Medallia platform with third-party solutions such as Salesforce

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, gender identity or expression, age, religion, disability, sexual orientation, genetic information, citizenship status, veteran status, marital status, or any other characteristic protected by applicable law.

This is a general description of the duties, responsibilities and qualifications required for this position. Physical, mental, sensory, or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.