Computer Technician End-User Support

DUTIES
As part of his/her duties, the End-User Support Technician:

• Provides assistance to users as first level support in the diagnosis and resolution of network, computer, applications related problems.
• Maintains up-to-date documentation of procedures and resolutions.
• Installs approved software on the workstations.
• Participates in the deployment of workstations and peripherals.
• Triages all incoming incidents and requests.
• Maintains the inventory et manages the equipment loans.
• Performs all other related tasks.

• Must have a minimum of a college diploma (DEC) with an appropriate field of specialization (Computer Science Techniques, Electronics Techniques, etc.) or a diploma whose equivalence is recognized by the competent authority.
• No experience required.
• Must have excellent knowledge of Microsoft products such as Windows Azure and Microsoft 365.
• Must have excellent communication skills in English and French (speaking, writing, and comprehension).
• Knowledge of networking essentials would be considered an asset.

• Must possess excellent communication, organizational and interpersonal skills.
• Must have excellent analytical and problem-solving skills.
• Must be diligent, dynamic, creative and detail oriented.
• Must be able to work independently with minimal supervision and have the ability to work as part of a team.
• Must be able to work effectively with respect to deadlines and produce accurate results.
• Must be flexible and able to adapt quickly to different situations.
• Must have excellent customer service skills.
• Must be sensitive to the needs of clientele requiring accessibility services.
• Must possess very good word processing and filing skills.
• Must have a strong work ethic and exercise discretion.