Description
ROLE SUMMARY:
Under the authority of the department manager, the incumbent is responsible for the end-user support at the counter and online. The incumbent will grow in a diverse and challenging environment and be part of a team that values mutual support.
26.38$ - 35.22$
Read more
Under the authority of the department manager, the incumbent is responsible for the end-user support at the counter and online. The incumbent will grow in a diverse and challenging environment and be part of a team that values mutual support.
DUTIES
As part of his/her duties, the End-User Support Technician:
- Provides assistance to users as first level support in the diagnosis and resolution of network, computer, applications related problems.
- Maintains up-to-date documentation of procedures and resolutions.
- Installs approved software on the workstations.
- Participates in the deployment of workstations and peripherals.
- Triages all incoming incidents and requests.
- Maintains the inventory et manages the equipment loans.
- Performs all other related tasks.
- Must have a minimum of a college diploma (DEC) with an appropriate field of specialization (Computer Science Techniques, Electronics Techniques, etc.) or a diploma whose equivalence is recognized by the competent authority.
- No experience required.
- Must have excellent knowledge of Microsoft products such as Windows Azure and Microsoft 365.
- Must have excellent communication skills in English and French (speaking, writing, and comprehension).
- Knowledge of networking essentials would be considered an asset.
- Must possess excellent communication, organizational and interpersonal skills.
- Must have excellent analytical and problem-solving skills.
- Must be diligent, dynamic, creative and detail oriented.
- Must be able to work independently with minimal supervision and have the ability to work as part of a team.
- Must be able to work effectively with respect to deadlines and produce accurate results.
- Must be flexible and able to adapt quickly to different situations.
- Must have excellent customer service skills.
- Must be sensitive to the needs of clientele requiring accessibility services.
- Must possess very good word processing and filing skills.
- Must have a strong work ethic and exercise discretion.
26.38$ - 35.22$
