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Compugen Inc.

Cloud Support Specialist

Compugen Inc.

Richmond Hill, ON

  • Number of positions available : 1

  • To be discussed

  • Starting date : 1 position to fill as soon as possible

Apply Now
About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!
Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview: We are seeking a dedicated and technically proficient Cloud Support Specialist to provide expert-level support for our cloud infrastructure and services. As a Cloud Support Specialist, you will troubleshoot and resolve cloud-related issues, assist with cloud service deployments, and help ensure the efficient and secure operation of our cloud environments. You will work closely with internal teams, vendors, and customers to address technical challenges, provide guidance, and deliver top-notch support for cloud-based applications and services.
Key Responsibilities:
  • Provide technical support for cloud-based infrastructure and services, including troubleshooting and resolving issues related to cloud resources such as virtual machines, networking, storage, databases, and applications.
  • Respond to service interruptions, performance issues, and escalated cloud-related incidents, ensuring timely resolution and minimal downtime.
  • Identify and resolve cloud infrastructure issues, such as performance bottlenecks, misconfigurations, and access problems, while ensuring adherence to best practices.
  • Assist in the deployment, configuration, and ongoing maintenance of cloud resources and services, ensuring system reliability and availability.
  • Work with IT, DevOps, and development teams to troubleshoot cloud environments, support cloud service implementation, and optimize the use of cloud technologies.
  • Provide clear and concise support to internal teams and external customers, offering solutions, advice, and guidance for using cloud-based solutions effectively.
  • Maintain comprehensive technical documentation on cloud configurations, issues, resolutions, and standard operating procedures (SOPs) to ensure consistent support and operational efficiency.
  • Set up and monitor cloud health metrics, alerts, and logs to proactively identify issues before they impact service delivery.
  • Assist with the monitoring of cloud security settings, including user access, roles, and permissions, and collaborate with security teams to address potential vulnerabilities.
  • Conduct training sessions and provide knowledge transfer to internal staff and users to help them better understand cloud technologies and resolve common issues independently.
Skills & Qualifications:
  • Experience in providing support for cloud services, preferably in platforms such as Microsoft Azure, AWS, or Google Cloud.
  • Technical troubleshooting skills in cloud infrastructure components, including virtual machines, networking, storage, and databases.
  • Familiarity with cloud-based monitoring tools such as Azure Monitor, AWS CloudWatch, or similar services to detect, log, and resolve issues.
  • Proficiency in cloud management tools such as Azure Portal, AWS Console, or other cloud service dashboards for service monitoring and configuration.
  • Experience with cloud security practices, including access control, permissions, and securing cloud resources.
  • Strong knowledge of scripting and automation tools such as PowerShell, Azure CLI, AWS CLI, or Python to automate troubleshooting tasks and enhance operational efficiency.
  • Ability to work independently and as part of a team to address cloud issues quickly and effectively.
  • Excellent communication skills, with the ability to explain complex technical issues in a clear, concise manner to non-technical users.
  • Problem-solving mindset with the ability to diagnose root causes and implement effective solutions under pressure.
  • Cloud certifications such as Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, or Google Associate Cloud Engineer.
  • Familiarity with DevOps tools and cloud automation (e.g., Terraform, Ansible, Jenkins) for deploying and managing infrastructure.
  • Experience with cloud-based networking concepts, including VPNs, load balancers, firewalls, and DNS.
  • Knowledge of containerization and orchestration tools like Docker and Kubernetes.
  • Experience in providing support for SaaS, PaaS, and IaaS environments.
  • Ability to collaborate with external vendors and third-party support teams to resolve more complex cloud-related issues.
Education and Experience:
  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • At least 1-3 years of experience in cloud support, system administration, or a related technical support role.
What Compugen Offers You:
  • Exciting, fast-paced challenging work environment
  • A culture where authenticity and diversity are valued
  • Professional development
  • Participation in Women in Technology Network
  • Opportunities to give back to our local communities
  • Collaborative supportive team members
  • Remote work/hybrid work options
  • Work/life flexibility
Equity Statement At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.


Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No.

N7964

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