Helpdesk Support Analyst (8 Months Contract)
Compugen Inc.
Richmond Hill, ON-
Number of positions available : 1
- Salary To be discussed
- Published on January 21st, 2025
-
Starting date : 1 position to fill as soon as possible
Description
About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Key Responsibilities:
Skills & Qualifications:
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.
#LI-RB1
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!
Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Key Responsibilities:
- Provide helpdesk support services to end users, including device and software application troubleshooting over the phone, through email and web support.
- Identify and resolve Level 1 technical issues with hardware and installed applications on various devices.
- Assist customers with clear communication and step-by-step solutions.
- Escalate concerns/questions to supervisor as required.
- Collect, organize and maintain a problems and solution log for use by other Technical Support Representatives.
- Develop, implement, and/or participate in the preparation of knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements.
- Be available to work rotating schedules which include evenings (up to 8pm), weekends and holidays.
Skills & Qualifications:
- 1 year of experience in a technical support role within call-centre environment
- Experience using an online ticketing system
- Exceptional customer service and communication skills
- Post-Secondary education within technology is preferred
- A+ certification is an asset
- Exciting, fast-paced challenging work environment
- A culture where authenticity and diversity are valued
- Professional development
- Participation in Women in Technology Network
- Opportunities to give back to our local communities
- Collaborative supportive team members
- Remote work/hybrid work options
- Work/life flexibility
At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.
#LI-RB1
Requirements
Level of education
undetermined
Work experience (years)
undetermined
Written languages
undetermined
Spoken languages
undetermined
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