SUPPORT SERVICES MANAGER - Permanent Full Time

SUPPORT SERVICES MANAGER

Job Description - Permanent Full Time

At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our leadership team, you will assume ultimate responsibility for providing high quality care while maintaining a safe and healthy environment for residents and staff. If you’re passionate about leading a team that is committed to quality care and driven by innovation and growth, join us!

This position is for our London Home, located in London, Ontario

Available opportunities include: Full-Time

What you’ll be doing

• Manage the housekeeping, laundry and maintenance departments to achieve high standards of cleanliness and sanitation, to provide quality linen service, and to maintain a safe within ECI’s policies and procedures, and all applicable standards, legislation and regulations.

• Maintain all aspects of hiring and performance management of departmental staff.

• Supervision of contractors’ work to ensure fulfilment of contractual obligations.

• Preparation and management of departmental budgets, inventory management and control, including purchase of departmental supplies and equipment.

• Maintenance of departmental policy and procedure manuals.

• Contract tendering in consultation with ECI consultants, and with approval of Administrator.

• All aspects of management of quality and quantity of services and products provided/ produced by departmental staff.

• All aspects of departmental safety program management, including preventative maintenance, and repair of equipment.

• Maintenance of records, statistics, and reports in accordance with ECI and home policies, and all applicable legislation and standards.

What you bring

• Previous experience in a managerial or supervisory capacity and /or appropriate skills, knowledge and experience in a health care or relevant setting

• Environmental services certificate in a recognized program

• Knowledge of evidence-based practices and/or, if there are none, prevailing practices relating to housekeeping, laundry and maintenance, as applicable

• Formal training in building maintenance or Operator B Certificate, an asset.

• Health and safety certification, an asset.

• Experience with an older adult population an asset

• Strong customer and resident service skills. Experience in a high paced customer service setting an asset

• Flexible and willingness to learn new tasks

• Ability to multi-task and adapt to quickly changing priorities

• Excellent interpersonal and oral communication skills

• Ability to read, write, and follow instructions in English (other languages an asset)

What you’ll get:

• Continuous mentorship, support for life-long learning and growth opportunities

• Opportunities for advancement and career growth within the organization

• A rewarding and meaningful work experience where you can enrich your life and the lives of others

• Employee Family Assistance Program

• Robust benefits package.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of more than 100 operated senior care and living centres, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of more than 20,000 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada.