Training Coordinator, Integrated Protection Services

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Position Highlights

As Training Coordinator, Integrated Protection Services (IPS) you will be responsible for developing, maintaining, and delivering a comprehensive training program for Fraser Health’s (FH) Relational Security program that supports the professional and effective delivery of patient centric health care security services. The Relational Security training program is based on healthcare security best practices, complement BC’s Provincial Violence Prevention Curriculum, and incorporate principles of Trauma Informed Care, Mental Health awareness, and Cultural Safety.

We currently have a Full Time opportunity for the position of Training Coordinator, IPS to join our Integrated Protection Services team based out of Central City, in Surrey, BC.

 As Training Coordinator, your work may include the following:

1. Develop, deliver, and maintain IPS personnel training and development and ensures the training and education program meets or exceeds provincial Relational Security Initiative program standards; conduct needs assessments; identify training needs; develop and/or customize training courses, content, and materials; oversee and deliver training; evaluate effectiveness; and make adjustments as necessary to improve training and outcomes.
2. Conduct and facilitate training sessions, presenting information clearly and concisely to various audiences.
3. Maintains training records and compiles routine and ad hoc reports around Protection Services personnel training.
4. Forecasts training needs and establishes an annual training schedule.
5. Supervises and conducts performance assessments for unionized employees and makes recommendations related to employee evaluations.

To join our team, ideally, we will be looking for you to have:

• A level of education and experience equivalent to a college diploma plus specialized training in security & safety, criminology, emergency management, adult training/education or a field relevant to training and development, or equivalent combination of education and experience.
• Five (5) years of supervisory and/or management experience in security/safety related role in an organization of significant size, complexity, and diversity (healthcare experience an asset). Including three (3) years’ experience designing and delivering training programs, preferably in a healthcare security setting.

• Commitment to obtaining the International Association of Healthcare Security & Safety’s (IAHSS) Certified Healthcare Protection Professional (CHPA) designation within two years of starting the position.

• Valid Class 5 BC Driver’s License. The ability to obtain a security license in British Columbia.

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Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Training Coordinator, Integrated Protection Services (IPS) is responsible for developing, maintaining, and delivering a comprehensive training program for Fraser Health’s (FH) Relational Security program that supports the professional and effective delivery of patient centric health care security services. The Relational Security training program is based on healthcare security best practices, complement BC’s Provincial Violence Prevention Curriculum, and incorporate principles of Trauma Informed Care, Mental Health awareness, and Cultural Safety.

The Training Coordinator, IPS is familiar with education principles and stays up to date on new training methods and techniques. They have a strong understanding of arranging and presenting training sessions with engaging content, theory-based practices as well as on-the-job experience. They coordinate relevant programs, education and training to mentor and educate IPS Relational Security Officers (RSO) and supports site-based operations. The Training Coordinator oversees record keeping, compliance and quality assurance in the classroom and on-site.

A level of education and experience equivalent to a college diploma plus specialized training in security & safety, criminology, emergency management, adult training/education or a field relevant to training and development, or equivalent combination of education and experience.

Five (5) years of supervisory and/or management experience in security/safety related role in an organization of significant size, complexity, and diversity (healthcare experience an asset). Including three (3) years’ experience designing and delivering training programs, preferably in a healthcare security setting.

Commitment to obtaining the International Association of Healthcare Security & Safety’s (IAHSS) Certified Healthcare Protection Professional (CHPA) designation within two years of starting the position.

Valid Class 5 BC Driver’s License. The ability to obtain a security license in British Columbia.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Awareness of and commitment to learning and the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC’s Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Supports team members on their learning journey related to Indigenous Cultural Safety, DEI and anti-racism.
• Works collaboratively with appropriate Indigenous teams and Diversity Equity and Inclusion departments to ensure holistic application of culturally safe, equitable and anti-racist lenses.
• Must be eligible for certification as a Peace Officer.
• Knowledge of security coordination/operations and law enforcement issues in a health care setting.
• Knowledge of security systems technologies, security countermeasures evaluation and selection and contract management practices.
• Strong interpersonal and negotiation skills.
• Ability to present to a wide range of individuals and partners in a diverse community.
• Ability to build and maintain effective working relationships with agency management, contractor representatives and senior management.
• Ability to implement, coordinate and direct programs and activities.
• Ability to develop and deliver training exercises, education programs and/or workshops to large audiences.
• Ability to exercise a high degree of judgment, maintain composure, and effectively act in emergency situations.
• Ability to apply basic budgeting and fiscal management principles.
• Ability to supervise.
• Ability to work independently and as a member of a team.
• Ability to operate related equipment including related software applications.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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