Clerical Support Associate - Oncology Day Care (Cancer Care Clinic) - Centralized Referral

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.   

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!We currently have an exciting opportunity for a Full Time Clerical Support Associate to join our Oncology team.

Reporting Relationship: Manager, Cancer ClinicHourly Rate Range: $29.111 - $30.131Location: Wilson Site Employee Group: NOWU 

Hours:  8 hour shift on weekdays (subject to change)

 Position Responsibilities:

• Provide clerical support including managing, triaging and booking Cancer Care referrals from internal and external sources with adherence to registration standards, data quality, and meeting Ontario Health - Cancer Care Ontario (OH-CCO) metrics for referral wait times
• Triage First Consult referrals using oncology prioritization checklist, in collaboration with Resource Nurse and Physicians.
•  Send referral acceptance, or decline letters, and communicate oncology First Consult appointments to the referral source(s)
• Enter and update referral tracker
• Assign and distribute oncology First Consult referrals among Physicians based on triage criteria that is equitable, and meets the requirements as set by Ontario Health - Cancer Care Ontario
• Conduct follow-up with Physicians to ensure triage of new referrals is completed on a timely basis as per OH-CCO standards
• Collaborate with Patient Navigator, Physicians, Resource Nurse and other Clerical Associates in booking neo-adjuvant treatments after surgery for patients with breast cancer and colon cancer as per OH-CCO standards.
• Provide customer service including scheduling and contacting patients for upcoming appointments, prioritizing and answering patient inquiries, and collaborating with team members for appointment activities
• Monitor and conduct timely follow-up to both internal and external departments and service areas to facilitate appointments
• Support care team members in data collection processes required by Ontario Health Cancer Care Ontario
• Other related duties as required to ensure optimization of Cancer Care Clinic workflowd.

 Qualifications:

• High school graduate or equivalent.
• Completion of a Community College Medical Secretary Diploma an asset.
• Completion of a medical terminology course preferred. 
• Minimum 1 year full time equivalent recent clerical experience required, preferably in an ambulatory oncology setting.
• Good keyboarding skills, with minimum typing speed of 40 WPM.
• Computer proficiency including Microsoft Office Suite.
• Demonstrated strong knowledge of documentation standards and practices
• Strong interpersonal skills, both oral and written
• Demonstrated ability to communicate effectively with internal and external stakeholders
• Meditech’s Oncology Module and Community Wide Scheduling experience is preferred
• Familiarity with Ontario Health - Cancer Care Ontario patient care pathways is preferred
• Excellent organizational and problem-solving skills required, including an ability to prioritize a varied and busy workload
• Demonstrated ability to cope and adapt with deadlines, frequent interruptions and emergency situations
• Ability to work independently with minimal supervision in a team environment
• Knowledge of a second language an asset
• Demonstrated customer service skills
• Excellent attendance and discipline free record required
• Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.