Quality Improvement Specialist

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.   

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

We have an exciting opportunity for a Permanent Full-time Quality Improvement Specialist to join our team within the Quality & Patient Safety team.

Responsibilities:

• To improve the health of our community through engineering safe systems, enhancing the experience and outcome of the patient/family and reducing risks/costs
• To lead quality improvement initiatives and projects that enhance patient safety, satisfaction, and trust in HRH patient care, and increase operational and resource use efficiency and reliability
• Lead patient care quality improvement and enhancement initiatives (e.g. patient satisfaction, safety, patient care outcomes, trust in HRH patient care services) to increase operational efficiency and reliability, and reduce clinical and operational risks and cost
• Analyze current practices and work flows, collect and use data to identify opportunities for improvement, facilitate group discussions, develop and implement changes using change management practices
• Engineer (define, design, implement) safe and efficient clinical and/or operational systems to decrease risks of safety incidents (e.g. patient, family, staff, physician, volunteer, etc.) using Human Factors engineering principles, including:
• satisfaction with health care services, outcomes, and safety
• technologies, equipment, and process risk prevention (e.g. prevent equipment failure)
• Collaborate with clinical programs to implement recommendations that improve patient and staff safety by completing safety reviews, investigating safety incidents, analyzing data, identifying trends, and implementing recommendations
• Foster a culture of patient quality improvement, safety, and risk reduction
• Lead preparation and review of mandated reporting requirements that meet governmental and organizational performance objectives
• Implement evidence based best practices in patient care services and care quality
• Research, analyze, develop, and disseminate new knowledge regarding patient care and safety quality improvement, risk reduction, and improving data driven decision-making
• Provide subject matter expertise in the development of project requirements and/or resource plans for direct supervisor approval
• Recommend strategic priorities for direct supervisor approval (e.g. data analysis to define areas for improvement)  

Requirement: 

• Undergraduate degree in Engineering or Healthcare required or Graduate degree Engineering or Healthcare Administration preferred
• Professional Engineering (P. Eng.) license recognized by the Professional Engineers of Ontario (PEO) preferred
• Regulated Health Professional (e.g. RN, Clinical Psychologist, Pharmacist) or Physician licensed to practice by the Ontario College of Physicians and Surgeons preferred
• Minimum of 3 recent experience in leading patient experience quality improvement initiatives.
• Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, Visio, etc.)
• Experience in Quality improvement science (e.g. Lean, Six Sigma, High Reliability), Human Factors engineering, Service design, Change/risk management, Project management and Statistical analysis required
• Experience in Ethnographic research preferred
• Experience in negotiation, facilitation, problem solving, decision-making, critical thinking, analysis, organization and time management, and interpersonal required
• Ability to be flexible and effectively work in busy environment with changing priorities and deadlines
• Demonstrated initiative in improving work skills and processes
• Excellent attendance and discipline free record required.

Hours of work: Monday to Friday, some flexibility is required.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.