Technician - IT, Telephony & Neworking (level 1, 2 or 3)

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YOU ARE PERFECT FOR THIS POSITION IF YOU:

• Are the first point of contact to assist our customers with their technical inquiries (customer and team).
• Provide excellent customer service, be it technical with a speed in execution.
• Diagnose, analyze and resolve customer difficulties by determining their needs and document all inquiries.
• Performs independent internal search to solve problems and respond in a timely manners.
• Autonomously support the follow-up with the clients.
• Install, configure and setup systems for the client.
• Perform troubleshooting of the system or hardware with the client remotely.
• Facilitate the link between the customer support department and other departments.
• Participate in team meetings to share ideas and solutions.
• Create and gain knowledge to help the support team as well as customers to solves problems related to the use our software.
• Can install hardware test workbench to reproduce and diagnose problems reported by the client.

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WE CAN OFFER YOU:

• Competitive salary based on your experience.
• Forty (40) hour flexible work week, Monday to Fridays. With Fridays ending at 4PM to get your weekend started early (no weekends).
• We love team collaboration, but life can get in the way. We offer a hybrid schedule, with two (2) days at home and three (3) days at the office, or work 100% in the office.
• Two (2) vacation weeks per year to start. Three (3) weeks when you hit 3 years, four (4) weeks when you hit 5 years.
• Six (6) paid personal days per year.
• A group insurance program paid 50% by the employer (include dental and eye care).
• Two (2) paid breaks a day, so you can take a breather during the day.
• Come be a part of our small, close-knit and pleasant team.
• We might be forgetting something… we’ll let you know when we meet.

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Local applicants only.
Salary to be discussed.