Customer Service Agent

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Agent. In this role, you will work closely with clients and play a key part throughout the sales process, ensuring an excellent customer experience from start to finish.

Key Responsibilities

• Respond to customer requests for quotations in a timely manner.
• Provide detailed product information and pricing, preparing accurate quotations.
• Maintain and update the CRM system with customer interactions and project information.
• Act as the primary point of contact for customers, addressing inquiries and resolving any concerns regarding orders, tracking information etc.
• Organize and manage project information to support seamless communication with customers.
• Ensure a smooth, positive customer experience throughout all phases of the sales process.

Qualifications & Skills

• A college or bachelor’s degree in a business-related field is preferred.
• Bilingual in French and English, with high proficiency in written English.
• 2-3 years of experience in customer service.
• Excellent interpersonal and communication skills, with the ability to build strong relationships.
• Strong desire and ability to learn continuously.
• Proficient in the Microsoft Office suite (Word, Excel, PowerPoint, etc.).

Why Join Us? You’ll be part of a dynamic and supportive team, working in an engaging environment with opportunities for growth and development.

If you're passionate about providing excellent customer service and are eager to contribute to a thriving company, we encourage you to apply!