CPAP Senior Manager Category & Operations

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Wellwise by Shoppers is a division of Shoppers Drug Mart. We are the leading provider of everyday living solutions, helping Canadians enjoy an independent, active and healthy lifestyle. We provide a wide range of everyday living products and services through trusted, caring experts to meet your family’s changing health needs.

Wellwise™ is a new retail experience from Shoppers Drug Mart, created for Canadians who want to take charge of the way they age. Our purpose is to empower Canadians to age with strength, determination and passion. Wellwise offers a wide range of products and services to help people stay active and well.

Why this role is important?

As a CPAP Senior Manager Category & Operations you will be responsible for ensuring client care standards are consistently met and business objectives are achieved. You will play the lead role in the clinical oversight of the CPAP team and in the development of Wellwise by Shoppers, CPAP program.

What You'll Do:

Respiratory Operations

• Lead a team that supports the delivery of best in class CPAP client care
• Build relationships with Doctors, Sleep Labs or Clinics to grow awareness of Wellwise by Shoppers
• Provide information, advice and guidance to health care professionals on Wellwise by Shoppers products and services
• Collaborate cross functionally with Operations, Distribution, Marketing, and other internal stakeholders to create and deliver CPAP sales strategies
• Work with Operations teams to ensure consistent execution of CPAP operational processes
• Review key metrics weekly, creating and implementing action plans as required
• Identify training needs and develop associated SOPs for CPAP consultants
• Manage CPAP staffing and coordinate territory coverage
• Participate in Trade shows or Media events to grow Consumer and Clinical awareness of Wellwise by Shoppers

Category Management

• Drives innovation through negotiation with new and current vendors to explore revenue opportunities, secure lowest costs and new merchandise concepts.
• Develops and monitors category strategies and performance to achieve sales and gross margin targets and makes adjustments as necessary.
• Meets with existing and potential vendors to maintain current knowledge of new product offerings and promotions, assess category performance and growth, refine current strategies and develop and implement additional strategies to attract and motivate customer purchases, realize maximum profitability, grow market share, and increase customer loyalty.
• Develops annual planogram updates to ensure the item assortment and shelf presentation remains current and best reflects the anticipated market trends.
• Develops, negotiates and activates promotional programs to maximize total top line sales and profit potential while projecting the right price image and product assortment, maximizing consumer draw cross sell and impulse buy.
• Monitors product mix listing to ensure timely acquisition of products, appropriate replenishment, suggest changes in purchasing and provide solutions to minimize the impact of backorders and maximizes sales and inventory turns.
• Reviews and monitors listing and product changes to ensure accurate and timely processing, protect the integrity of all product related data and ensure all administrative requirements are completed and processed as required.
• Develops and implements standardized planograms and new store order templates to improve store merchandising systems.
• Analyzes key financial and operational metrics to determine the success of individual programs and products and identifying potential issues, opportunities and improvements.
• Review weekly, period and YTD sales and margin reports and completes ongoing analysis and quarterly reviews to maximize category opportunities
• Conducts store visits and competitive stores to gain learnings on category assortments and sales
• Oversees workloads and provides guidance to Category Assistant to ensure that work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices.
• Provides guidance, motivation, and performance review including hiring and terminating employees, to maintain and enhance competency levels, identify future training requirements and achieve goals to increase performance.

What You'll Need:

• Must have current Ontario professional license, in good standing with your respective college/board as a Registered Respiratory Therapist or Registered Nurse or Registered Polysomnographic Technologist
• Clinical CPAP experience is an asset
• A minimum of five years related experience enhanced by a background working in a hospital and/ or private respiratory setting
• Proven consultative skills to provide information, advice and guidance to health care professionals and clients
• Analytical skills to assess the best product for the individual need
• Proficiency in Microsoft Office & Email applications
• Salesforce experience is an asset
• Travel to multiple Ontario locations is required

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars - Environment, Sourcing and Community - and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.