Application Analyst – Cadence

Applications Analyst, Clinical Informatics

There’s never been a better time to join Mackenzie Health! As we are now a two-site model with the opening of our state-of-the-art Cortellucci Vaughan Hospital, and as we continue to operate Mackenzie Richmond Hill Hospital, we have an exciting opportunity available for an Application Analyst who shares our commitment to quality, patient-centred care. Ultimately, this is where you want to be.

Reporting to the Manager of EMR Clinical Applications, Cadence Application Analyst will use their clinical knowledge combined with their superior analytical skills to support Mackenzie health EMR (electronic medical record). Additionally, they will work closely with clinical/patient flow/patient access/scheduling groups to provide end user support, troubleshoot issues and errors in the system, enhance and improve EMR while maintaining system standards by analyzing business operations, prioritizing and implementing requested changes. Additional duties will include participating in rotational on-call, integrated system testing, upgrades and optimizations of the software, training, and creating and maintaining training environments and curriculums, as well as developing and documenting policies and procedures and ensuring they act as the liaison between end users, EMR, and associated third party vendors to ensure clear communication.

What must you have?

• Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent
• EPIC certification in Cadence, Grand Central, or Ambulatory; or certification will be required within 3 months of hire
• Superior experience with MS Office/ Windows / Visio experience
• Experience working with Epic EMR (required)

What else do you bring?

• The ideal candidate will have a proven track record in supporting large scale health care information systems and technologies. They will utilize their project management skills to execute on-time deliverables to the organization.
• They will use their expertise and understanding of the organizational culture and clinical application experience in providing support in the delivery of care across the hospital
• Participate in customizing, testing, optimizing, training and implementation of applications, upgrades and enhancements to the EMR, creating and maintaining training environments and curriculums.
• Rotational on-call support will be required
• Five years of hospital clinical and/or hospital information systems and EMR experience
• Strong communication and conflict-management skills
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviors consistent with Mackenzie Health’s Commitment to Caring.
• Models behavior that is aligned with the values of Mackenzie Health - Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• ITIL certification is also an asset
• Clinical, professional designations preferred
• Service Now experience an asset

*You may be required to work at any site of Mackenzie Health

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

FOR EXTERNAL APPLICANTS: As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Mackenzie Health's Occupational Health and Safety department.