AVP, Disability Transformation

At the core of our Canadian strategy, we put the customer at the center of everything we do. Our Group Benefits business supports over 25,000 employers and their employees across Canada and our industry-leading Disability organization supports those employees throughout their return to health journey. This leadership role is an incredible opportunity to have a significant, strategic impact on our organization and Canadians.

As a key member of the Disability Leadership team, the AVP Disability Transformation will partner closely with the VP Life & Disability and the entire Disability Leadership team in developing strategies and is accountable for implementing the actions that will transform the business and drive the strategy forward. This role needs someone with extensive knowledge of the Disability industry. They must be a collaborative leader who can drive groundbreaking change through technology, process, and organizational improvement. The main goal is to improve value in a cost-efficient way. Removing barriers and influencing collaborators are key skills to ensure business objectives are met. This role needs to anticipate, monitor, and proactively adjust its approach based on feedback loops that affect the business model. Awareness of technology, third-party providers, regulatory developments, and competitor actions is required to optimally set a future vision for Disability.

• Partner with the VP Life & Disability on the development of Disability strategy and action plans to evolve how we service our customers and their employees while equipping our employees with the tools to deliver best-in-class service.
• Lead partner engagement, governance, metrics, KPIs, and transparency of operations to collaborators.
• Help to identify operational changes required to support business priorities and strategies and develop/implement activities to optimally support Disability initiatives.
• Build and maintain a high-performing team through ongoing coaching, engagement, and development of team members (direct and indirect)
• Provide direction and oversight on the transformation and continuous improvement of our Disability operations to mitigate risk, drive cost efficiencies, improve the customer experience and deliver improved health outcomes for our customers
• Organized, self-directed, efficient, and able to manage sophisticated projects in an agile framework.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.
• You are a highly effective change agent who can thrive in an ambiguous and dynamic environment.

• 10+ years of experience working in large, complex, operational environments.
• Knowledge of Insurance, Group Benefits and Disability is an asset.
• Relevant university education and healthcare background are considered an asset.
• Highly developed collaboration, communication and influencing skills.
• Experience leading large-scale, complex and fast-paced initiatives during periods of significant change.
• Well-versed in crafting a strategic vision.
• Demonstrates effective use of data as a means of advising strategic direction and effective actions to meet those objectives.
• Strong business insight with experience in leading risk, training, and/or internal consultants
• Ability to work optimally within a geographically dispersed team and leverage knowledge across the organization.
• Bilingualism in English and French is a strong asset. If the successful candidate is located in Québec, proficiency in both languages will be required to support clients from various jurisdictions outside of Quebec.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Values-first culture

• We lead with our Values every day and bring them to life together.

Boundless opportunity

• We create opportunities to learn and grow at every stage of your career.

Continuous innovation

• We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion

• We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

• We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.