Director, Third-Party Distribution Risk Management

The Opportunity

Reporting to the Global Head of Market Conduct Compliance Insurance, this individual is responsible for overseeing all aspects of Manulife’s Third-Party Distribution Risk Management program, globally.

We are seeking a highly skilled and experienced Director, Distribution Compliance to join our global Distribution Compliance team and take on a key role in developing, implementing, and maintaining a robust compliance framework to ensure adherence to OSFI's Third-Party Risk Management (B10) Guideline related to distribution arrangements, certain other third-part arrangements, and related regulatory requirements. The ideal candidate will help our businesses globally drive the further enhancement and implementation of this framework and define the future operation of our distribution program, in partnership with Operations, Technology, Procurement, Legal, and the business. The role includes frequent interactions with Manulife’s Compliance teams in Asia and Europe.

Working closely with the Asia AVP Distribution Compliance and the North American Director, Market Conduct Compliance, the incumbent will ensure that appropriate compliance controls and processes are in place.

Key Responsibilities:

• Lead the development and implementation of a compliance framework to comply with OSFI's B10- rule, ensuring alignment with regulatory requirements and best practices. Ensure ongoing adherence to the established framework.

• Define the operational processes for the distribution program going forward, working collaboratively with the risk management team to identify and mitigate potential distribution compliance risks.

• Identify and recommend suitable systems and technology to support the compliance framework, including methodology for risk rating, escalation, and frequency of review.

• Help implement a comprehensive enhanced due diligence (EDD) program for medium/high-risk activities, including defining triggers for review and escalation.

• Establish a robust testing and monitoring program to ensure ongoing compliance with regulatory requirements, identifying any areas for improvement and implementing corrective measures as necessary.

• Ensure the availability of resources and support for an effective EDD program, including independent challenge and oversight.

• Oversee ongoing training and education for employees, ensuring that they are equipped with the knowledge and skills necessary to support the compliance framework.

Knowledge, Experience, Skills, and Education:

• Proven experience in compliance leadership roles, with a strong understanding of regulatory requirements and best practices, particularly in the financial services sector.

• Strong knowledge of OSFI’s regulatory framework, including OSFI E-13 (Regulatory Compliance Management), Regulatory Change Management, and OSFI’s B-10 Guideline.

• Lives and models Manulife’s Values, and appropriately reflects Manulife’s Leadership DNA, including with respect to capabilities, skills and mindset.

• University or post-secondary education a definite asset

• Understanding of insurance distribution compliance and risk controls.

• 10 years progressive experience in financial services compliance, audit, risk or other control roles or direct experience in insurance distribution combined with 3-5 years in a leadership role.

• Experience overseeing compliance programs in an ever-changing regulatory environment would be an advantage.

• Strong analytical and critical thinking skills, with the ability to identify and address potential compliance risks and develop effective solutions.

• Excellent communication and people skills, with the ability to work collaboratively with cross-functional teams and stakeholders on a global basis.

• An initiative-taking and results-driven approach, with the ability to drive the development and implementation of compliance initiatives.

• Proficiency in French would be a definite advantage.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-Hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.