AVP, Group Functions Operational Risk and Resilience Management

Are you looking for unlimited opportunities to develop and succeed in a role that challenges and makes a difference? As the AVP of Group Functions ORRM, you will play a pivotal role in ensuring that operational risks across our business activities and processes are managed in alignment with our risk appetite. This role contributes to our mission by providing independent oversight and guidance, thereby helping our customers achieve their dreams and aspirations within a flexible and supportive environment.

Operational Risk & Resilience Management (ORRM) is an independent risk function tasked with ensuring that operational risks are appropriately managed and aligned with our risk appetite. The department oversees the measurement, monitoring, control, and reporting of risks through established policies, procedures, and standards. Reporting to the Global Head of Operational Risk & Resilience Management, this role leads the oversight and challenge across all operational risk categories for group functions such as HR, Marketing, Procurement, Compliance, Legal, Actuarial, and Finance.

Position Responsibilities:

- Oversee adherence to the operational risk management framework and resilience approach, including associated policies and standards.

- Review action plans to address identified gaps.

- Ensure that assessment and reporting tools are developed and monitored by the business.

- Document decisions, actions, and assessments adequately.

- Develop and maintain appropriate escalation channels to resolve significant issues.

- Collaborate with Segment ORRM, IRM, Compliance, Legal, Ops, and Tech 1B colleagues for global processes, projects, or change initiatives impacting multiple segments.

- Provide ongoing support for operational risk metrics, engaging with business partners for data collection, reviewing results, and challenging performance/outcomes.

- Promote a strong risk culture and oversee relevant risk culture assessment processes.

- Manage direct reports and foster their development.

Required Qualifications:

- Minimum 9-11 years of experience in operational risk management with strong knowledge of operational processes, risks, and controls.

- Broad knowledge of financial services/insurance business and related products.

- In-depth subject matter expertise in OSFI E-21 and its requirements.

- Excellent written and oral communication skills.

- Strong influencing skills with the ability to build effective relationships.

- Detail-oriented with excellent analytical, critical thinking, and problem-solving skills.

- Ability to work independently with minimal guidance.

- High proficiency in MS Office Products and data analytics tools such as PowerBI is a plus.

- University undergraduate degree with a relevant professional designation preferred.

Preferred Qualifications:

- Experience with PowerBI and other data analytics tools.

- Proven ability to build and maintain effective relationships.

- Strong strategic thinking and problem-solving skills.

- Self-starter with the ability to navigate ambiguity.

When you join our team:

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

- As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.