Business Systems Analyst

Looking for a Business Systems Analyst to join our Engineering team. In this role, you are encouraged to collaborate with business partners to gather and analyze requirements for mainframe projects and solutions. You will also be supporting Developers and QAs during the build and testing phases as well managing multiple projects at a given time.

Position Responsibilities:

• Responsible for driving technical and business projects across multiple collaborators; developing analysis to support process and project improvements
• Researches and analyzes improvement opportunities, conducts analysis, suggests and facilitates efficiency enhancements
• Develops business requirement documents and specifications
• Works as directed by management team to research and document business issues involving workflow procedures and processes
• Analyzes data and work with management to develop creative solutions
• Manage multiple concurrent requests effectively and collaborate with diverse multi-functional teams.
• Good communicator who can negotiate effectively with business to clarify needs vs. wants/likes in order to balance business direction/requirements with cost of development and risk
• Has a natural ability to breakdown, decompose and describe business needs into Stories supporting an iterative and incremental delivery model
• Good organization and high attention to detail, with the ability to adapt to a fast-paced environment and changing priorities

Required Qualifications:

• Bachelor’s degree or equivalent
• 4+ years of relevant Business Systems Analyst work experience
• Practical experience in Agile software development
• Must have experience gathering business requirements and translating to functional and nonfunctional User Stories
• Experience using JIRA and Confluence or equivalent

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment:

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all customers and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.