Senior AI Engineer Coach, Engineering Transformation

Join our Global Engineering Transformation team!

How will you contribute:

Be a part of our team that enables global technology teams to deliver on our digital priorities. We are growing our Global Technology Transformation office to drive extraordinary customer and employee experiences through experiential skilling opportunities across the evolving technology landscape.

We believe in the value of empowering our people with the resources to deliver digital solutions that meet our needs and exceeds the needs of our customers, which is why we need you!

We are seeking a Senior AI Engineer with a strong interest to coach and lead learning and development opportunities to segment technology partner teams. You can rationalize and deliver on forward-thinking approaches that marry industry and Manulife best practices with the customer experience at the forefront.

Champion the transformation of technology staff within Manulife by sharing your technical expertise as part of the Manulife University program.

• Contribute towards content/technical lab creation and lead the delivery of up-skilling efforts.

• Embrace an entrepreneurial spirit and comfort working within a constantly evolving environment; you love the challenge of being part of a larger movement to change the technology culture of an enterprise.

• Strong verbal and written communication with the ability to effectively articulate technical vision, possibilities, and outcomes to influence partners across all levels in the organization.

• Advocate and influence the design principles which align with our global technology strategy and architecture including AI, cloud and software engineering.

• Prototype and build new functionality to deliver on key product objectives with strong and extendable architectural design.

• Be an active contributor in our various internal and external transformation events such as hackathons, demo days, tech talks, and external engineering recruitment campaigns.

You will bring and continuously build upon the following:

• Excellent leadership and mentorship abilities to coach and lead others.

• Proven track record of leading artificial intelligence and machine learning (AI/GenAI/ML) initiatives and fostering a responsible AI culture.

• Understand model validation and governance strategies for a wide range of AI, GenAI and Machine Learning models through the lifecycle.

• Able to perform replication tests and develop benchmark models against existing AI/ML solutions.

• Stay updated with the latest developments in data science (including GenAI research), and the latest regulatory developments concerning model risk (e.g. E-23).

• Critically challenge the existing AI/ML solutions including documenting model limitations and recommend changes for future model enhancements.

• Stay apprised of the Advanced Analytics Model Inventory.

• Code and automate infrastructure using various technologies in Azure.

Preferred Skills and Experience:

• Graduate degree (Master's/PhD) in Computer Science, Data Science, Statistics, Engineering, Mathematics or a related quantitative field.

• Proficiency in programming languages such as Python and experience with machine learning libraries/frameworks, e.g., PyTorch, scikit-learn, Hugging Face, SQL, graph databases (Neo4j/Cypher, Cosmos DB/Gremlin).

• Experience with Microsoft Azure (AI) services and copilots.

• Experience in modern web development and cloud-native technologies and methodologies tools and technologies an asset.

What can we offer?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you:

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.