Compliance Program Manager

We are seeking a highly organized and diligent professional to join our Canadian Retirement Product team as a Compliance Program Manager. This role will be responsible for project coordination and prioritization activities while ensuring the consistent tracking and management of deliverables regionally. The ideal candidate will possess strong organizational skills, a solid understanding of project management principles, and the ability to work collaboratively with cross-functional teams.

Position Responsibilities:

Project Control:

• Lead the intake and tracking of mandatory, regulatory and legislative related projects, initiatives, and improvements for Canadian Retirement teams.
• Supervising the backlog and work in progress through the Manulife work management tools, and continually maintaining the objectives and outcomes
• Lead all aspects of and coordinate the prioritization of work across Manulife’s Canadian Retirement functional areas and lead accordingly.
• Act as the liaison between compliance teams, business stakeholders and IT partners to communicate and negotiate prioritized work that requires technical resources.
• Monitor project progress, supervise key performance indicators, and provide regular status updates to stakeholders.
• Assist in creating business requirements and support project documentation management, ensuring accuracy, version control, and adherence to standards.
• Coordinate project meetings, prepare agendas, document minutes, and facilitate effective communication among stakeholders.

Reporting and Analysis:

• Gather, analyze, and interpret project data to build reports, dashboards, and visualizations. Prepare regular updates that highlight important data, potential risks, and challenges.
• Collaborate with team members to define reporting requirements and provide accurate, timely project information.

Process Improvement:

• Identify opportunities for process improvements, work with project teams to streamline workflows, and continuously monitor and improve project controls and processes.

Required Qualifications:

• 5+ years Project Management experience in financial services, compliance or management experience.
• College/University Degree and/or equivalent experience
• Extensive knowledge of the financial services industry with an advanced understanding of the Company’s businesses.

Preferred Qualifications:

• Excellent organizational skills
• Excellent written and verbal communication skills
• Ability to work independently.
• Ability to facilitate decision making across groups in the company.
• Ability to embrace change, strong change leadership skills.
• Help shape roadmap of new product development.
• Influencing authority related to customer experience, compliance and operational matters.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.