Control Analyst

The Controls Centre of Excellence (“Controls CoE”) is a customer-focused team that provides professional, expert advice to senior management in their execution of an effective internal controls strategy. The North American Controls CoE plays a key role in segment financial control oversight, and supports various projects and initiatives to develop, enhance and monitor internal control programs within the Group Insurance, Annuities and Individual Insurance businesses, as well as the financial, actuarial and operational functions supporting these businesses.

Reporting to the Manager, Financial Controls and Projects, the Control Analyst will complete control consulting projects, support external audits and regulatory examinations of the business, and manage the closure process for previously identified gaps in internal control. In doing so, the candidate will have an opportunity to work with business leaders to improve the efficiency and effectiveness of internal controls and related processes. As a result, this role is best suited to an internal control professional with strong relationship management, customer service, communication and influencing skills.

Position Responsibilities:

• Judgment and Process Improvement: Use appropriate judgment to handle unexpected issues, prioritize work, and contribute to process improvement and best practices in internal controls as part of the Controls CoE.
• Customer Service and Relationship Building: Establish strong relationships and credibility with Canada Segment contacts and external auditors; identify opportunities to enhance Controls CoE services and address stakeholder issues.
• Internal Control Assessments: Identify scope, schedule, or quality issues; conduct process walkthroughs; document and evaluate internal controls; draft reports with findings and recommendations.
• Regulatory Audits and Projects Support: Collaborate with auditors on testing scopes, streamline approaches, coordinate information exchange, and provide insights to senior leaders on audit issues and recommendations.
• Continuous Learning and Best Practices: Demonstrate commitment to updating knowledge and skills, incorporate feedback, and recommend best practices, processes, and controls.
• Communication and Coordination: Participate in discussions to understand issues, manage meetings with auditors and business leaders, and provide advice on audit scoping and management action plans.

Required Qualifications:

• 2-3 years of relevant experience in progressive accounting roles is required
• Post-secondary education in accounting or related field is required
• Self-starter with the ability to work independently, particularly in the area of using sound, independent judgment, problem-solving, organizing, planning and analytical skills
• Excellent oral and written communication skills with influencing and negotiation abilities
• Proficient with MS Office (Word, Excel, Access, PowerPoint)
• Process analysis and documentation skills, including flow charting

Preferred Qualifications:

• CPA designation is preferred
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.