Data and Reporting Analyst

The Opportunity

Manulife is looking for a Data and Reporting Analyst to support Operations teams by providing valuable insights through data visualization and analysis tools. You will bring to bear your technical expertise to drive business decisions and improve operational efficiency in a collaborative and inclusive environment. You will improve processes and performance while enabling our partners to uncover detailed information and high-level trends.

Responsibilities

• Design, develop, and maintain key business intelligence solutions, including dashboards and interactive reporting tools, using Power BI or other BI tools.

• Collaborate directly with business partners to translate their data needs into technical requirements, design, and implementation through compelling data visualizations.

• Apply standard methodologies in UI/UX to build visualizations that present a single, aligned version of truth, clearly convey business results, and prompt actionable insights.

• Lead initiatives to integrate new data sources and feeds into various databases as the business grows.

• Manage data processes, including upstream/downstream data management and linkages.

• Manage user access, report connections, and resolve issues by navigating management consoles or workspaces.

How will you create impact?

Reporting to the Business Intelligence Manager, Global Retail Operations, the Data and Reporting analyst plays a key part in supporting the success of Global Retail Operations, under the Global Wealth Asset Management (GWAM) Group.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What We Are Looking For

• Bachelor’s or Master’s degree in Computer Science, Statistics, Data Science, or a related field with a focus on Business Intelligence. Equivalent experience will also be considered.

• We prefer candidates with a minimum of 2 years of hands-on experience in BI solution development, specifically with Power BI, and app development using Microsoft O365 Suite (Power Platform - Power Automate, Power App).

• At least 2+ years of hands-on experience with ETL methodologies, Power BI dataflow, datasets, deployment pipelines, and workspace management.

• Experienced in relational databases (MS SQL, Oracle) with a demonstrable understanding of data modelling and data model normalization.

• Experience in project management, specifically Agile methodology.

• Experience working with Azure Cloud Infrastructure (Azure Data Lake Storage, Azure Data Factory, Databricks, MS SQL Server).

• Proficiency in programming languages such as Python and experience with machine learning libraries/frameworks.

• Understanding of design and development tools, SDLC methodologies, and techniques.

• Knowledge of investments and securities operations systems is an asset.

Soft Skills

• Proficient in interacting with collaborators across multiple functions and levels to understand business requirements.

• Excellent verbal and written communication and presentation skills.

• Ability to craft, document, and innovate processes.

• Excellent organizational skills.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.