Director, Digital Experience Product Strategy – Investor Client Experience

The Director, Digital Experience Product Strategy - Investor Client Experience, manages and delivers the product roadmaps that support our digital experience for clients of Manulife Wealth and Manulife Investment Management in Canada. This role works closely with business stakeholders to set strategy, produce preliminary design concepts, and then partners with internal/external design & development teams to implement and iterate on them. The Director, Digital Experience initiates and prioritizes projects, and manages the go-to-market plans and release schedules for our client and investor portals

Responsibilities:

• Develop, manage, and iterate a product roadmap in support of organizational goals
• Initiate and prioritize projects with development teams, assist in determining the best technical implementation methods, track product development, and develop product launch plans
• Own the product strategy developed in conjunction with business stakeholders
• Excellent communication and leadership skills
• Own communication on deliverables to business partners to translate value
• Able to forge successful relationships across the organizational matrix, present to senior executives, and advocate for product success. This role will be required to organize and motivate groups of individuals in order to achieve program success.
• Develop integrated go-to-market plans with marketing managers and business stakeholders
• Champion user-centric design, leveraging user feedback from various channels, competitive analysis, and technology trends to facilitate building advisor-centric products
• Collaborate with cross-functional teams for every stage of product development

Job Requirements:

• 10+ experience overseeing the development, implementation, and performance of digital products
• Bachelor’s degree
• Experience of digital delivery within Wealth Management businesses a plus

Competencies:

• Qualified candidates will have strong experience overseeing the development, implementation, and performance of digital products with a comprehensive understanding of user experience, development operations, agile and waterfall product management, and enterprise content management
• Ability to create and execute on a digital product vision, strategy, and roadmap, consistent with business objectives
• Ability to foster and maintain internal and external business relationships
• Ability to manage OKRs (Objective and Key Results) and leverage reporting data to provide insight to the business and make strategic business recommendations
• Exceptional communication and presentation skills
• Ability to conduct user/design research or work closely with design researchers
• Ability to understand and navigate the challenges inherent in a larger organization while staying productive, creative, and engaged
• Experience using agile, waterfall and hybrid approaches to develop products
• Experience steering cross functional individuals with diverse backgrounds toward a common goal

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.