Global Digital Product Manager

The opportunity

The Global Digital Product Manager is responsible for the execution on product strategy/roadmap for our Global Corporate website, and the Adobe Experience Manager components that act as the foundation for all Manulife Investment Management’s digital properties. The Digital Product Manager will work with business stakeholders & internal/external design & development teams to implement and iterate them. This role will initiate and prioritize projects that drive excellent customer experience, and generate business value.

Responsibilities

• Lead the redesign of Manulife Investment Management’s global corporate website, and continue to evolve it to ensure it has clear objective, and delivers value as part of the overall Manulife digital ecosystem
• Drive the strategy and the execution of Manulife Investment Management’s Adobe Experience Manager components, the foundation of our digital experience. You will work with stakeholders and partners to implement AEM components that elevates our client experience, and drive customer engagement with our digital offerings
• Lead the strategy of global shared digital platforms, identify areas of opportunity to leverage platforms across regions to improve digital experience, and drive efficiency
• Clearly present product concepts, roadmap, and delivery timeline to business stakeholders
• Take product enhancements and new product launches from start to finish thinking through each detail and delivering solid results, collaborating with cross functional teams for every stage of product development
• Manage Program Backlog and other means to achieve and maintain targeted business objectives.
• Champion user-centric design, leveraging user feedback from various channels, competitive analysis, and technology trends to facilitate building advisor-centric products
• Work with stakeholders on responding to bugs and critical customer facing issues.
• Managing and updating the team backlog with quality grooming.
• Act as a Business Process owner within the Agile development process.
• Work with internal teams on performing analysis and generating requirements, evaluate the feasibility and technical alternatives, prioritize and generate a deliverable
• Proven ability to understand customers' operations and business drivers and translate them into product requirements.
• Always work with the teams to ensure value delivery, and ensure an adoption strategy is in place.
• Responsible to identify and carefully consider which activities will produce the most business value
• Overall experience of 6-8 years with 4+ years of web content management system
• Knowledge in AEM foundational concept
• Knowledge on latest AEM features
• Vendor relationship management

What are we looking for

• Bachelors Degree
• 3+ years experience
• Working knowledge of financial services products, sales cycle and market
• Ability to manage key performance indicators (KPI’s) and leverage reporting data to provide insight to the business and make strategic business recommendations
• Exceptional communication and presentation skills
• Ability to conduct user/design research or work closely with design researchers
• Ability to understand and navigate the challenges inherent in a larger organization while staying productive, creative, and engaged

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.