Disability Claims Specialist

Join Our Team as a Disability Claims Specialist and Make a Difference!

Are you passionate about coaching, helping others, and making a positive impact on the lives of Canadians? If so, we have the perfect opportunity for you! We are seeking enthusiastic team players to join our Absence Management, Short Term Disability (STD), and Long Term Disability (LTD) Group Disability Claims Teams as Disability Claims Specialists. In this fulfilling role, you'll work closely with an Associate Manager to deliver best in class disability case management and support the growth and development of our dynamic team.

Key Responsibilities:

• Empower and Inspire: Equip case managers with the latest tools, resources, and training to achieve exceptional outcomes.

• Lead Proactively: Champion proactive case management by setting clear action plans with defined steps and expected results.

• Facilitate Return-to-Work Success: Drive return-to-work initiatives using best practices in disability management.

• Solve Challenges: Tackle challenges with effective solutions to ensure seamless case resolutions.

• Collaborate Creatively: Work with various departments to enhance processes and improve results.

• Develop Talent: Foster the professional growth of new team members through continuous training and support.

• Analyze Trends: Evaluate audit scores to identify trends and drive continuous improvement.

• Ensure Fairness: Review appeals with careful attention to detail and fairness.

• Deliver Training: Conduct impactful training sessions to equip new hires with the skills they need to succeed.

What You'll Bring to the Table:

• Mastery in Disability Case Management: Leverage your extensive experience to make a real impact.

• Bilingual Brilliance: Your proficiency in both English and French will set you apart and is a significant asset in our diverse workplace. Note, English only roles also available.

• Industry Insight: Utilize your deep understanding of Disability Management techniques and the disability industry to lead with confidence.

• Analytical Wizardry: Your strong analytical skills, problem-solving prowess, and decisive nature will help us navigate complex challenges.

• Tech-Savvy Innovator: Your technical aptitude, coupled with knowledge of adult learning theories, will drive cutting-edge solutions.

• Influential Leader: Use your exceptional influence, negotiation, and relationship management abilities to inspire and guide others.

• Agile Mindset: Bring your knowledge of agile and change management methodologies to help us adapt and thrive in a rapidly changing world.

• Multitasking Maestro: Your ability to manage multiple competing priorities in a fast-paced environment will keep us moving forward.

• Customer-Centric Approach: Your customer-focused mindset and excellent listening skills will enhance our service delivery.

• Organizational Guru: Your commitment to continuous improvement and organizational skills are key to our success.

• Change Champion: Embrace change and use it as a catalyst for innovation and positive outcomes.

• Coaching Star: Your strong coaching and mentoring capabilities will nurture and grow talent within our team.

• Digital Communicator: Experience in remote training and the ability to convey complex ideas effectively will be invaluable.

Required Qualifications:

• A university degree in a relevant field.

• Deep knowledge of disability products, processes, and best practices.

• 2-3 years of proven coaching, mentoring and talent developing.

• Background in disability management, case management, health care related fields primarily.

• Proficiency in English and French to support diverse clients will be an asset. The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Skills:

• Ability to manage changing workflows with ease.

• Strong multitasking skills and the ability to deliver under tight deadlines.

• Exceptional problem-solving abilities with a client-focused approach.

• Business savvy and adaptability in high-pressure situations.

• Team-oriented mindset with a knack for collaboration in fast-paced environments.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.