Manager, IT Asset Management

Join our Global Technology Services Management and Support Team!

Reporting to our Director, IT Asset Management. Our Manager of IT Asset Management will be an integral part of Manulife’s Global Service Aware Mapping Team to ensure that all hardware, software, and cloud assets are accurately identified, discovered, owned, financially supported, populated in the CMDB, meet security standards, and are managed at each stage of the asset lifecycle.

How will you contribute:

We are looking for a candidate with a combination of direct hands-on industry and ITAM leadership experience. A solid background that combines technical and business aspects of hardware, software, cloud, and technical currency, and FinOps.

You are passionate, persistent, and detail oriented with an ability to clearly articulate an objective view of the IT asset inventory, associated risks, and opportunities to enable business decision making. This role is key to Manulife’s digital transformation, including evolving, maturing, and automating processes that manage our IT assets.

Responsibilities:

Strategic Leadership: Implement ITAM strategies, policies, procedures, standards, and governance to manage all global hardware and software assets.

Lifecycle Management: Lead all aspects of the process to manage the end-to-end lifecycle of IT assets from procurement to disposal.

Compliance, Governance, and Audit: Establish and maintain accurate and complete hardware and software inventories, classify & categorize assets, govern software licensing, contracts, and entitlements to establish a compliance position, and adhere to regulatory requirements and audit controls.

Financial Oversight: Optimize IT asset value by managing associated ITAM costs, cloud management, cost savings, and the ITAM tools.

Risk Management: Manage and mitigate risks related to IT software, hardware, and cloud assets, including cyber security, access, and financial risks. Collaboration: Lead the ITAM team and collaborate with global segments and external partners to align practices with business needs, expectations, policies, and standards.

Technology Management: Oversee ITAM tools and recommend new technologies for improved efficiency.

Reporting: Provide data intelligence on the real time state of IT asset inventories, lifecycle status and compliance through Data and Metrics.

Global Asset Inventory Management: Organize and be responsible for the Asset Management Database to confirm asset ownership, asset usage, asset location, asset cost data, asset status.

Requirements:

• 6+ years experience managing IT assets in a complex, regulated, enterprise environment.

• Direct reseller, vendor and distributor knowledge including Oracle, IBM, Microsoft, Adobe, Red Hat and others.

• Experience using and leading teams to operate ServiceNow Asset Management, Flexera, USU, ILMT, CMDB and other industry ITAM tools preferred.

• Confident presentation and facilitation skills to engage with senior management and collaborators at all levels.

• Ability to create and effectively communicate a strategy for a variety of partners and audiences.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment:

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.