Quality Assurance Specialist

The QA Specialist will be responsible for supporting Manulife Canadian web domains. The successful applicant will work in collaboration with web publishing team, engineering and business stakeholders to ensure digital content is complete and accurate, consistent with visual brand standards, meets accessibility requirements (WCAG 2.1 AA).

The opportunity:

• Strong knowledge of QA methodologies, tools and processes
• Design clear, detailed and comprehensive test plans and cases, that ensure quality and coverage on both mobile and desktop webpages through end-to-end testing
• Ensure that Manulife brand standards and industry regulations are observed
• Perform manual functional and regression testing
• Perform routine inspections and quality tests on Manulife Canada web domains
• Analyze defects and ensure that tests are successfully completed, documented and all issues are resolved
• Document quality assurance activities and create audit reports
• Make recommendations for improvement
• Keep up to date on the latest test software and frameworks

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Job requirements

• University or college degree in Computer Science or technical field or equivalent practical experience
• 2-5 years of proven experience in quality assurance
• Confirmed knowledge of different testing techniques (e.g., UI testing, automated testing)
• Proficiency in best practices for testing, version control, and defect management
• Hands on experience with HTML, JavaScript, CSS, in a CMS environment - Adobe Experience Manager is a plus
• Experience with technologies such as, Adobe Target, Site Improve, Adobe Analytics, NDVA, Voice Over
• Previous experience working in Agile practices and using tool such as JIRA and Confluence
• Working knowledge of web accessibility legislation and best practices
• Demonstrated ability to work independently and manage multiple projects and deadlines simultaneously with a sense of urgency
• Continuously learn from both success and failure
• Good organizational and problem-solving abilities that enable you to lead through creative abrasion
• Good verbal and written communication; optimally articulate technical vision, possibilities, and outcomes
• Experiments with new technologies and understanding how they will affect what comes next
• Preferred: experience working on banking, insurance and/or e-commerce websites or similar

Competencies:

• Strong analytical skills, problem-solving and decision-making skills
• Strong strategic thinker
• Strong collaborator and team player, with the ability to work independently
• Superb computer skills
• Excellent at time management and working with tight deadlines
• Strong organization and project management skills
• Strong relationship development and management skills
• Excellent verbal and written communication skills

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.