Senior Operations Analyst

The opportunity

The Plan Design team is looking for an upbeat, critical and focused team member. If you want to be part of a team that is at the center of group retirement activities, that constantly challenges you, and that provides an opportunity to make an impact on our clients, then this role is for you.

This role consists of processing client level requests ranging from simple non-financial changes to more sophisticated financial changes. In addition to system work, the plan design analyst strives to become a system expert and help the business brainstorm client requests. Finally, the plan design analyst is also responsible for onboarding new business and maintain client contracts, engaging with regulatory bodies when required.

Position Responsibilities

• Performing a diverse range of client requests that require working in our administrative system

• Updating client contacts and filing documents with regulatory bodies as necessary

• Maintain a shared inbox and handle incoming workflow and assignment

• Engage openly and constantly with our partners and within the team

• Strive to continually create efficiency and find opportunities for change

• Participate in large projects and act as a representative for the team

Requirements

• Post-secondary school or equivalent work experience

• High attention to detail and strong sense of ownership

• High level of professionalism and interpersonal verbal and written communication skills

• Ability to handle sensitive information in a confidential and professional manner

• Excellent organization skills, with the ability to prioritize under changing circumstances and consistently produce work that is within standard and of high quality

• Ability to identify workflow, systems and procedural challenges or enhancements and bring up issues appropriately

• Ability to work with a variety of PC based applications, specifically Excel

• Confident, collaborative, great teammate who works well independently

• Recommending and documenting procedural improvements and standard methodologies to improve operational effectiveness

• Ability to motivate and positively influence others

• Bilingual (English/French)

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.