Talent & Performance System, Enablement Lead (Workday & More)

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

The opportunity

Join Our Team: Technology Lead for Talent Management, Employee Experience Design, Global HR

About Us:The Employee Experience Design Global HR team at Manulife is committed to creating exceptional experiences for our colleagues. We focus on understanding employee needs, simplifying complexities, and enabling personalized, curated experiences that matter most.

Your Role:

As the Technology Lead for Talent Management, you will report to the VP of Employee Experience Design, Global HR. Your mission will be to deliver innovative Talent Management technology solutions. You will partner with the Talent Management Center of Excellence and collaborate with IT and business stakeholders to support technology projects and drive continuous improvement.

Key Responsibilities:

Strategic Planning & Development:

• Oversee strategic planning, development, and implementation of Talent Management systems, focusing on Workday.
• Influence the Workday product roadmap, understanding and articulating business needs to drive and evaluate/set roadmap priorities.
• Partner with the Delivery Solutions team to develop strategic solutions to enable the strategy across COE's and HR teams
• Influence the Workday product roadmap by articulating business needs and evaluating priorities.

Collaboration:

• Partner with IT and business stakeholders to ensure system requirements meet business needs. Collaborate with HR Centers of Excellence to establish and execute business strategy.

Operational:

• Manage the full lifecycle of technology projects from conception to deployment, ensuring timely and budget-friendly delivery.
• Lead new ways of working, including governance.
• Provide direction and recommendations on system functionality and design in line with standard methodology and global governance.

Subject Matter Expertise:

• Serve as a subject matter expert in Talent Management, Performance Enablement, and culture domains.
• Provide direction and recommendations on system functionality and design in line with best practices and global governance.
• Partner with the Delivery Solutions and Group Functions team on all phases of Workday implementation, validation, testing, and post-live support.
• Provide technical recommendations on system functionality and design, ensuring alignment with global governance.

Change Management:

• Support business requirements documentation, project planning, testing, and implementation activities.
• Influence communication and change plans.

Qualifications:

• Bachelor’s degree in Human Resources, Computer Science, Information Systems, or a related field.
• Proven experience in system process ownership and project management.
• Strong understanding of Talent Management processes and technologies, particularly Workday.
• Excellent communication and leadership skills.
• 4+ years of experience with Talent Management technology in global, large-scale initiatives.
• Human Centered Design Certification, CHRP/CHRL, or PMP Certification is an asset

Skills:

• Expertise in modern HR technologies and platforms, especially Workday.
• Strong analytical and problem-solving abilities.
• Proven experience in designing colleague experiences using Human Centered and/or LEAN design principles.
• Effective communication skills, including client presentations.
• Ability to manage multiple priorities in a fast-paced environment
• .Strong project management skills, including tools such as Smartsheet.

Why You'll Love Working Here:

• Be part of a forward-thinking team that values creativity and innovation.
• Make a meaningful impact on the lives of your colleagues and the overall company culture.
• Enjoy opportunities for professional growth and development in a supportive and collaborative environment.
• Thrive in a role that emphasizes improving employee experience and leveraging technology for better outcomes.
• Collaborate in an inclusive environment that celebrates diverse opinions and ideas.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.