Chief Application Analyst

As a CIAM (Customer Identification Authentication Management) Application Analyst at the National Bank, you are responsible for analyzing new requests and supporting applications from Okta and satellite services to facilitate integrations.
Your job

• Understand and document onboarding processes to facilitate customer onboarding
• Ensure you follow good practices and reuse as much of the known processes
• Document new integrations, their configurations and be able to map the interactions between different departments
• Ensure the continuity of integration through incident management by writing guides, performing maintenance or solving problems
• Perform configurations to enable integration of services into the CIAM ecosystem.

Your team
IT and operations is more than 5,500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.
You are part of the CIAM team and report to the Senior Manager. Our team is distinguished by its collaboration, agility and willingness to continuously improve.
We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid working environment, as well as flexible and adaptable schedules.
The Bank values continuous development and internal mobility. Our customized training programs, based on learning in action, allow you to master your profession and develop new fields of expertise. Tools such as the Data Academy, language training, the Harvard Learning Centre and coaching and mentoring support are always available to you.
Prerequisites

• Several years of relevant experience as an analyst
• Technical experience in analysis, technical support or incident management
• Excellent verbal and written communication skills
• Team player, facilitation, communication, conflict resolution and problem solving skills including incident management in projects.
• Understanding of delivery cycle/life cycle of incident and problem management, desirable
• Curiosity and a desire to learn more
• Experience with AWS cloud services (EKS, EC2, Lambda), an asset
• Knowledge of monitoring tools: Datadog, Splunk, an asset.

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!