Expert Operational Resilience

A career as an Expert, Operational Resilience in the ITSM and Disaster Recovery Operations team at National Bank means being a leader of operational resilience within IT and Operations. It is through your ability to develop strong collaborative relationships across all areas of the Bank, and specifically, with the various IT, Operations, Business Continuity and Operational Resilience(2LDD) partners, that you have a positive impact on the delivery of the Bank's objectives.

Your role

• Develop the strategic plan for Operational resilience for IT and Operations;
• Ensure the development and operationalization of operational resilience within IT and Operations to support compliance with OSFI’s requirements:  B-13, Guideline on Integrity and security, E-21 as well as requirements from other regulatory agencies (ex. European Union, SEC);
• Develop tools to measure and follow the operationalization level of resilience within the various teams;
• As the person responsible for operational resilience for IT & Operations, provide leadership in terms of continuous improvement for all the team’s processes as well as ensuring an overall improvement of execution by the Delivery Towers and Operations;
• Ensure evolution of processes and practices to keep pace with changes in technology, business and regulations;
• Be part of strategic initiatives impacting multiple bank’s departments;
• Develop and maintain business relationships with IT, Operations and 2LDD stakeholders to influence them to maximize and optimize operational resilience capabilities and create new ones;

Your team

Within the ITSM and Disaster Recovery Operations sector, you are part of a team of 4 colleagues, and you report to the Senior Director ITSM and DR Operations. Our team stands out for its passion for continuous improvement and its team spirit. 

We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training courses and collaborating with colleagues who have varied expertise and profiles.

Prerequisites

• Bachelor's degree related to the industry and five years of relevant experience or Master's degree related to the IT business sector and three years of relevant experience;
• Experience in process improvement;
• Knowledge of Jira and ServiceNow, desirable;
• Certification in resilience, desirable;
• Knowledge and experience in the field of cloud technology, desirable;
• Demonstrated relational skills and influence;
• Positive, innovative, and committed person, a strong advocate of autonomy and the creation of ideas;
• Leadership in a continuous transformation environment;
• Ability to mobilize a team towards a common goal.

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!