Senior Clerk

A career as a Senior Clerk in the operations team at National Bank is a job where your ability to work in synergy with several partners is highlighted. With your excellent customer service and proactivity, you take care of administrative needs and respond to requests from employees and partners. Your job

• Take charge of the processing and administrative follow-up of files
• Participate in the updating of work processes and procedures according to quality standards
• Collaborate in the resolution of identified operational problems
• Raise issues or opportunities for improvement
• Ensure compliance and risk management compliance 
• Actively participate in their development and that of their peers
• Process requests related to accounts, enrolment in the company's electronic products
• Index information in systems (ICOP, passticket, GCC,tbt,)

Your team 
In the Enterprise Electronic Solutions sector, you will report to Section Director. You will be part of a team of 20 employees who stand out for their exceptional level of collaboration with our branch partners, in an environment that allows you to surpass yourself. You will have the opportunity to learn and grow in an industry that values customer satisfaction, performance and innovation.
Prerequisite

• High school diploma  
• Administrative skills
• Propensity to provide fast and efficient customer service
• Have knowledge of the Office suite and collaboration tools
• Ability to identify and raise avenues for process improvement 
• Ability to prioritize and manage multiple files simultaneously
• Learning ability and curiosity

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options;
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Initiatives promoting community involvement
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first: We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Ready to live your ambitions?