Senior Consultant, Business Process Transformation

GENERAL FUNCTION

We are seeking an experienced Senior Consultant, Business Process Transformation to lead initiatives that drive efficiency and enhance operational performance. The ideal candidate will leverage critical thinking, problem-solving, and innovative approaches to analyze processes, identify improvement opportunities, and implement solutions that deliver tangible business results.

DUTIES/RESPONSIBILITIES

• Conduct interviews and facilitate kaizen sessions to gather stakeholder feedback and uncover operational challenges.
• Conduct thorough current state analysis of business processes to identify inefficiencies, bottlenecks, and pain points.
• Job shadow employees to gain practical insights into processes and identify improvement opportunities.
• Analyze data from customer touch points, Voice of the Customer (VOC), and end-user feedback to derive insights that inform process transformation initiatives focused on improving experience, efficiency, and effectiveness.
• Leverage Lean Six Sigma and other methodologies to design future-state workflows that enhance efficiency and effectiveness.
• Develop comprehensive documentation, including workflows, standard operating procedures (SOP)s, and process maps, to ensure clarity and standardization.
• Develop and implement metrics to monitor process performance and ensure continuous improvement.
• Collaborate with cross-functional stakeholders to design future-state processes that align with organizational goals; prioritize and implement agreed-upon solutions
• Provide expertise in process automation and explore opportunities to leverage Robotic Process Automation (RPA) tools.
• Act as a trusted advisor to leadership, providing data-driven insights and recommendations to inform decision-making.
• Partner closely with the Business Process Transformation Team and Change Management to drive adoption and long-term success of transformation initiatives.
• Conduct regular research and training to remain current with emerging trends, technologies, and best practices in process optimization and automation to continuously identify innovative solutions for the organization.

EDUCATION

• Bachelor's degree in business or operations management is required; graduate degree is highly desirable

EXPERIENCE

• 5-7 years of experience in operations or a similar field, including 3-4 years in process improvement or transformation roles
• Proven track record of leading successful process improvement initiatives that deliver measurable outcomes.
• Proven experience in executing process improvement initiatives that drive business growth, improved productivity and enhanced customer satisfaction
• Strong leadership capabilities with experience working with cross-functional teams
• Demonstrated ability to drive change and challenge the status quo
• Demonstrated learning agility and passion for taking on new challenges and executing with high velocity
• Experience in Financial Services, Consulting or Retail is desirable
• Experience with process automation and Robotic Process Automation (RPA) platforms such as UiPath and Blue Prism is a plus

SKILLS

• Lean Six Sigma Yellow Belt certification (minimum) or Green Belt certification.
• Proficiency in process mapping, value-stream analysis and process improvement frameworks.

• Strong leadership and facilitation skills, with experience leading Kaizen or similar workshops.

• Strong critical thinking and problem-solving skills, with a focus on innovation.
• Strong financial and business acumen
• Strong analytical skills with the ability to interpret data and trends, identify insights to inform strategic decision making.
• Excellent verbal and written communication skills with the ability to influence diverse audiences from senior executives to team members.
• Highly motivated to continuously learn new concepts, skills, and build subject matter expertise.

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