Senior Business Analyst IT

Provide Reporting to the Manager IT Project Delivery and Business Analysis, the Senior Business Analyst, Information Technology is responsible for finding efficiencies and improvements in existing client systems and planning and implementing new systems and processes that help business units align with strategic objectives while being consistent and in line with IT Solution’s technological architecture.

• Post-secondary degree in Computer Science or equivalent combination of education and experience.
• Formal training in business analysis, ITIL, project management or other similar discipline.

• Minimum of 8 years systems planning, support, conceptual design and feasibility study experience in a medium to large organization of a complex diverse nature.
• Knowledge of business process modeling, structured analysis, design, programming techniques, lean practices and/or continuous quality improvement methods.
• CBAP or PBA eligibility or similar designation preferred.
• LEAN/Six Sigma or similar preferred.
• Experience in implementing M365, SharePoint online and ECM are an asset
• Experience in the development of M365 and Information Governance are an asset

• Advises business management on how best to leverage technical resources for business-specific activities, providing feedback to IT Solutions management for alignment with business unit’s strategic direction.
• Gathers client business requirements, formulating logical statements of business problems and facilitating/leading the process for devising solutions to business problems using information technology or other means.
• Conducts feasibility studies, develops systems designs, prepares use cases, assists system implementations, develops or recommends changes to client area work methods and leads such initiatives.
• Provides cost effective solution alternatives to meet departmental objectives through the application of information technologies or through business process improvements.
• Prepares system prototypes for user consultation and contributes to the design, development, testing, modification, documentation and implementation of client systems.
• Identifies and documents problems and consults with key stakeholders to develop options to select and implement the most appropriate solutions
• Researches and recommends future systems to enhance department productivity
• Develops and co-ordinates training for clients on new systems/procedures.
• Develops user-acceptance scripts and documents testing of solutions with clients for sign off.
• Reviews and evaluates the results of program and systems testing with team members and clients.
• Prepares end-user documentation as required to support client applications and increase understanding/acceptance of new processes.
• Recommends standards, policies and procedures and ensures they are adhered to.

• Develops project scope, schedules, risk assessments and plans, assigning tasks, managing implementation activities, ensuring adherence to schedules and costs, tracking and monitoring progress and ensuring project team and clients are informed.
• Coordinates with appropriate Corporate areas (such as Legal Services, Purchasing, etc.) to manage contract and agreements and issuing and evaluating RFP’s, RFI’s, RFQ’s, etc.
• Ensures that all project and task timetables are kept up-to-date and provides weekly status reports to Supervisor and/or Manager
• Liaises with vendors to ensure that schedules, guidelines and protocols are adhered to and client requirements are met.
• Evaluates, selects and acquires hardware and software, ensuring adherence to budget plans and functional requirements.

• Provides feedback to and manages stakeholder/client expectations.
• Shares information regarding initiatives and other best practices with Division and Departmental staff.
• Liaises with agencies, boards and commissions and other municipal partners to share information and identify opportunities for business/information systems integration.
• Develops strong working relationships with key staff members in supported departments.
• Provides advice and guidance on the proper use of technologies.
• Assigns work and monitors progress of internal and external analysts, programmers, etc.

• Contributes to the development of strategic and implementation plans, ensuring that major initiatives are in line with the Information Technology Solutions and the Region’s strategic direction, and providing ongoing support of automation initiatives within the supported departments.

• Reviews technical literature regarding system methodologies, development productivity tools and techniques.
• Interprets new or revised legislation and legal or policy decisions in order to make appropriate recommendations concerning the application of process changes or technology solutions to meet the Region’s obligations arising from regulatory commitments.

• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate.
• Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.