Bilingual Trade Client Liaison Officer

What is the opportunity?

The Trade Client Liaison Officerprovides direct support to Payments & Trade Operations for the day to day inquiries received through Trades generic email box & Trade Operations 1-800 support line. You will also be responsible for client enrolment, client support and web training for RBCs online portal front end application.

What will you do?

• Primary point of contact for all incoming calls through our Trade Operations general inquiry line and works towards a one touch solution when answering 1-800 # & for all incoming inquiries received via Trades generic email
• Provides support to the customers' technical issues when using online portal
• Acts as a primary contact and/or coordinator for client problem resolution and escalating when appropriate
• Provides status updates to clients/CAM on transaction which are currently in Trades workflow.
• Ensures that all internal bank documentation is in accordance with audit practices
• Provides relief to Trade Officers and Transactional Control Officers during absences and vacation

What do you need to succeed?

Must-have:

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
• 2+ years of experience in Trade Finance products such as Letter of Credit/Guarantees and Documentary collection
• 2+ years of Customer service experience or in a call center environment
• Fully bilingual in French and English (reading, writing, speaking)
• Banking experience and an understanding of business banking

Nice-to-have:

• Working knowledge of Trade360 (JTPS)

Whats in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater roles

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