Key Account Manager

Find Your Limitless with Reliance

By joining Reliance as a Key Account Manager, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us!

What do we offer?

• The tools you need to succeed - including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential

• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

Sales:

• Meet portfolio quota targets as provided by the business.
• Make formal and informal presentations at customer meetings to garner support for the proposal of products and services.
• Customize technical and financial solutions to meet end-use customer business requirements and secure new services and products.
• Provide frequent and accurate forecasts of sales activity, results for the month and quarter.
• Develop annually sales strategies and plans for the expansion of business into the assigned territory.
• Maintain CRM information at each stage of the sales cycle.
• Participate in industry and customer related trade show events communicating the Reliance Property Management Division’s differentiating message of service.
• Provide information on customer needs, competitors, competitor products and marketplace conditions as requested. Keeps current on market business and product trends.
• Work with Team Members collaboratively and cooperatively to achieve Division’s Sales Goals.

Account Management:

• Manage your existing base of assigned customers and build relationships with end user customers at owner/property manager level and expand the portfolio of Reliance offerings within this base.
• Maintain strong client relationships by conducting quarterly/semiannual business reviews on managed portfolios.
• Become the subject matter expert in the HVAC and DHW industry for your account base.
• Provide accurate and timely documentation required for successful booking/billing of new customer opportunities.
• Work with Operations personnel to effectively communicate hand-off details that will allow them to coordinate and manage the installation of equipment as per customer expectations and proposal.
• Deliver a high level of customer service pre and post sales to existing accounts and new accounts and report changing trends to Senior Management.
• Must have the ability to work with less direct supervision in the field, while at the same time demonstrating the ability to work well as a member of the sales team.
• Other duties as required.

What do you bring?

• Postsecondary education and equivalent work experience in property management or similar capacity
• Previous HVAC/industry experience preferred.
• Five or more years of proven sales track record with larger, complex accounts with multiple locations; ideally experience selling services vs. products. Strong team orientation and driven to achieve sales and corporate goals.
• Strong team orientation and driven to achieve sales and corporate goals.
• Board-room level presence and communication/presentation skills.
• Proven experience as key account manager
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.
• Solid computer skills required (MS Word, Excel, Windows, AutoCAD, and PowerPoint)
• Daily CRM contributions, updating daily sales activities.
  

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

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