Collection Specialist - RQ01550

Collection Specialist - RQ01550

Duration: 5 months (possibility of extension)

Location: Onsite - Downtown Toronto

The Collection Specialist provides exceptional internal and external client service, working directly with clients and with partners, practice staff, partner assistants and billing administrators on all credit and collection matters critical to the firm’s financial performance. In this highly sensitive role, candidates will manage a diverse portfolio of clients, covering all sectors and industries. Candidates will be instrumental in successfully recovering outstanding debts in a timely and efficient manner, whilst maintaining excellent client relationships.

Must Have Skills:

• 3 - 5 years of experience in accounts receivable and credit management, with a proven track record in delivering results, ideally in a professional services environment
• Demonstrated Continual Professional Development through courses/seminar related to business and credit collections
• Understand legislation surrounding insolvency, litigation and contracts
• Ability to read and analyze financial information and industry credit reports
• Exceptional soft skills - they will be calling clients to collect outstanding payments
• Exceptional communication skills - oral and written
• Excellent analytical and time management skills
• Ability to work well under pressure, be flexible and approachable
• Sound negotiation, persuasion and dispute resolution skills

Nice To Have Skills:

• Proficient with MS Office suite, in particular Excel and Word Other Skills
• Member of the CIC (Credit Institute of Canada) or currently enrolled in the CCP (Certified Credit Professional) program or equivalent is considered an asset.
• Bilingualism in French considered an asset.

Responsibilities:

• Liaising between Practice and Finance staff regarding any administrative problems
• Running Accounts Receivable aged lists for the partners
• Calling and emailing client contacts to follow up on payment status.
• Meet with managers and partners to agree on additional follow up activities to collect the outstanding balances.
• Resolving Accounts Receivable issues (assisting with responding to client queries regarding invoices, including preparation of analyses and amended invoices when required or as directed by the partner or manager)
• Investigate and resolve unallocated payments.