Int. Business Systems Analyst to support the post-live SAP SuccessFactors Employee Central transformation

Our valued Telecommunications client is actively seeking an Int. Business Systems Analyst to support the post-live SAP SuccessFactors ECT transformation.

Initial 12 month contract, fully remote in Canada

Responsibilities:

• Be the lead on translating business requests into formal business requirements and seeing them through the phases of an agile project to delivery
• Ensuring HR system (core HR, pay, benefits and time) is properly configured and according to legislation, collective agreement, internal polices and/or best practice
• Support daily payroll and time management operations in the area of issue and escalation management, that includes reporting, analyzing and resolving issues
• Perform quality testing in our test and production environments, supporting all changes in your portfolio
• Lead or assist in various projects, system changes and audits.
• Own your relationship with our customers and be the point of contact for their requests
• Collaborate with key stakeholders to support and deliver various programs for our team members, with a slant towards the team member experience
• Support incident/escalation processes to minimize system outage time and exceed the quality of service
• Provide critical business insights and thought leadership
• Build strong relationships across the HR community and represent HR Operations at meetings both internally and externally with vendor partners
• Act as a HRIS subject matter expert and conduct systems analysis including recommendations that drive strategic solutions
• Prioritize the customer experience above all else
• Contribute to a culture of continuous improvement and innovation to drive improved team member experiences

Must have skills:

• 2+ years of Systems Analysis experience with HRIS
• Experience with SAP SuccessFactors Employee Central on ECP (Payroll) or ECT (Time)

Nice to have skills:

• Communication skills in English & French
• Experience building, assigning and tracking testing scenarios