Int. Service Representative to fulfill routine and non-routine transactions of our banking client - 65469-1

Int. Service Representative to fulfill routine and non-routine transactions of our banking client - 65469-1

LOB: Corporate & Commercial Banking Operations

Duration: 18 months with possible extension

Working Hours: 8:30am - 5pm

Working Location: DT Toronto - Remote for now but potential for one day/week in office

Summary:

Fulfill routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or reconciliation activities. The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to Bank’s customers.

Must haves:

• 2+ years of cash handling/ customer service experience within Banking/FI industry

Job responsibilities:

-Exhibit effective follow through and ownership in every customer interaction.

-Accept and process customer transactions accurately and timely.

-Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly.

-Perform other administrative tasks as needed.

-Attend all branch meetings.

-Identify customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.

-Participate in all training relative to bank products and services.

-Support bank’s community involvement and participates in community activities as required.

-Identify risks associated with regulatory compliance, overdraft authority and bank secrecy act.

-Adhere to all bank policies, directives and procedures.

-Ensure all required documentation is completed for all transactions.

Interview Process:

First Round - 30min Teams meeting with HM and senior team member

Format will consist of behavioral and getting to know you type questions.