Int. Service Representative to fulfill routine and non-routine transactions of our banking client - 65469-1
S.i. Systèmes
Toronto, ON-
Nombre de poste(s) à combler : 1
- Salaire À discuter
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Emploi Contrat
- Publié le 22 septembre 2024
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Date d'entrée en fonction : 1 poste à combler dès que possible
Description
Int. Service Representative to fulfill routine and non-routine transactions of our banking client - 65469-1
LOB: Corporate & Commercial Banking Operations
Duration: 18 months with possible extension
Working Hours: 8:30am - 5pm
Working Location: DT Toronto - Remote for now but potential for one day/week in office
Summary:
Fulfill routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or reconciliation activities. The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to Bank’s customers.
Must haves:
- 2+ years of cash handling/ customer service experience within Banking/FI industry
Job responsibilities:
-Exhibit effective follow through and ownership in every customer interaction.
-Accept and process customer transactions accurately and timely.
-Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly.
-Perform other administrative tasks as needed.
-Attend all branch meetings.
-Identify customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.
-Participate in all training relative to bank products and services.
-Support bank’s community involvement and participates in community activities as required.
-Identify risks associated with regulatory compliance, overdraft authority and bank secrecy act.
-Adhere to all bank policies, directives and procedures.
-Ensure all required documentation is completed for all transactions.
Interview Process:
First Round - 30min Teams meeting with HM and senior team member
Format will consist of behavioral and getting to know you type questions.
Exigences
non déterminé
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non déterminé
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