Jr Bilingual (French/English) Administrative Assistant to provide administrative support to clinicians by completing administrative tasks - 19149

Jr Bilingual (French/English) Administrative Assistant to provide administrative support to clinicians by completing administrative tasks - 19149

Location- 100% Remote

Duration- 3 months, Strong possibility of extension

Hours- 7.5 Hours a day

Responsibilities-

• Billing for appointments
• Ensuring important issues and concerns are communicated appropriately and are properly addressed within an appropriate period of time
• Filing and retrieving patient records
• Protects patient rights by maintaining confidentiality of personal and financial information
• Effectively and efficiently facilitate relationship with the clinical team
• Provides feedback, suggestions and participates in continuous process improvement
• Ensure protection of patient data accessed as part of job responsibilities
• Manage incoming documents in the EMR
• Notifying patients of incoming labs, diagnostics, referrals
• Coordinating care for patients which may include booking follow up appointments, providing results, and assisting with other administrative requests;
• Coordination of Rx clarification between clinical team and pharmacy
• Manager incoming calls and voicemails
• Conduct proactive care follow ups with patients
• Manage outgoing referrals and ensure timely care for patients
• Monitoring internal systems for incoming requests from the clinical team and respond as required

Must have skills:

• Bilingualism (French, English)
• 1. Available for all of these working shifts in Eastern time zone: 2pm to 3am EST - weekdays 11am to 3am EST - weekends First 2 weeks of training 9am to 5pm EST
• Knowledge of medical terminology, experience handling confidential medical records or physical charts
• Private clinic, Dental clinic, or primary care experience is an asset
• Excellent communication and interpersonal skills to collaborate effectively with the medical team and patients

Nice to have skills:

• Technical skills
• Experience working in a clinic
• Experience working with a CRM (customer relation management tool) and EMR software (electronical medical records)

Nice to have skills:

1. Technical skills

2. Experience working in a clinic