Senior Business Transformation Architect to assist in the implementation of an ITSM System within the Federal Government

Our valued Public Sector client is in need of a Senior Business Transformation Architect to provide expert advise on the implementation of an ITSM System (OTRS) within the department.

Responsibilities:

• Successful implementation of IT modernization solutions in a federal government context.
• Process engineering and expert-level understanding of IT service management best practices to ensure operational excellence in a federal government context.
• Development of a broader corporate service business delivery strategy that aligns with the Government of Canada’s digital strategy.
• Analysis of current operational practices, implementation of improvements, and strategic alignment among operational teams to achieve IT service management excellence in a federal government context.
• Development, design and implementation of an OTRS-powered IT service management ticketing system and client-facing portal.
• Statistical analysis and metric design for IT service metrics.
• Detailed design and development of “as-is” and “to be” process models.
• Liaison between a federal government department and IT service management vendor to ensure operational needs are met.
• Analysis of IT service management solution evolution and its impacts on IT service delivery in a federal government context.
• Risk and mitigation planning.
• Identify and document information, procedures, decision flows and associated policies to ensure alignment with IT service management best practices.
• Provide strategic advice to management and executives.

Certifications:

• ITIL V4
• ITIL Master
• ITIL Examiner and Accredited Trainer
• COBIT/CGEIT
• ISO 20000
• PMP
• Gartner TCO Expert

Must have:

• Secret Clearance