Senior Tier II IT Support Analyst with educational institution experience to provide technical support to nine school campuses in Calgary.

Our client has an immediate requirement for a Senior Tier II IT Support Analyst with educational institution experience to provide technical support to various locations in Calgary.

Great Permanent Opportunity!!!

Must Have:

• 5+ years of IT Support experience
• Knowledge of TCP/IP, LAN/WAN/Ethernet, switching, wireless solutions, VOIP
• End-user device configuration and troubleshooting, including device imaging, MDM management, device
• Classroom Audio-Visual technologies experience
• Windows 11 imaging and deployment experience
• Experience and familiarity with K-12 technologies and solutions:

o Google Workspace for Education

o Office 365 for Education

• Understanding of Azure Active Directory, Exchange, Intune and related cloud services in Microsoft environment

***Role requires a valid driver's license and a vehicle

Responsibilities:

• Provide on-site technology support to staff and students.

• Install, configure, maintain and troubleshoot campus hardware (laptops, desktops, tablets, printers, interactive displays).

• Update and upgrade software and hardware as needed, ensuring compliance with security and privacy policies and standards.

• Maintain and monitor campus supporting infrastructure (paging, phones, Wi-Fi, printing, IP Cameras and audio-visual) ensuring their functionality and availability.

• Collaborate with the central IT team and other campus staff to coordinate campus technology needs and requests to ensure optimal performance and functionality of campus technology.