SR Windows Server Support Analyst with ITIL experience to support the infrastructure and operations team

Our client is seeking a SR Windows Server Support Analyst with ITIL experience to support the infrastructure and operations team

Department: Services & Operations - Infrastructure and Operations

Position Type: Full-Time, 12-Month Contract (January-December 2025)

Location: Edmonton or Calgary, Alberta (Hybrid model - 1-2 days per week in office)

Accountable to: Director, Infrastructure and Operations

Position Overview:

Client is seeking two experienced Windows Server Support Analysts to join the Infrastructure and Operations team on a 12-month contract. The successful candidates will play a key role in supporting and managing Windows Server environments across both on-prem and cloud platforms, ensuring systems align with business needs and ITIL standards. This role may require participation in a 24x7x365 on-call rotation.

Responsibilities:

• Assist with Knowledge Transfer from the existing service provider to prepare for the repatriation of IT Operations.
• Develop and maintain a strong understanding of Client’s infrastructure and application delivery needs for day-to-day operational requirements.
• Provide day-to-day support and execution of Windows Server environments in both on-prem and cloud platforms.
• Participate in Incident Management to assist with the diagnosis and remediation of Windows Server-related issues.
• Prepare Root Cause Analyses and remediation approaches as part of Problem Management.
• Ensure Windows Server management aligns with Client ITIL standards and processes.
• Maintain awareness of business experience and satisfaction, ensuring systems meet client requirements.
• Follow up on escalations and ensure successful resolution.
• Collaborate with peers in Infrastructure and Operations to introduce and manage changes to service delivery based on evolving business needs and technology advancements.
• Execute standard server support processes such as patch management, backup & recovery, builds, and decommissioning.

Must-Haves:

• 7+ years of experience as a Windows Server Support Analyst.
• Experience operating in an ITIL environment and adhering to ITIL processes.
• Strong working knowledge of Active Directory Group Policy (installation, configuration, and management).
• Experience with VMWare implementation, management, and support.
• Programming/scripting experience with PowerShell.
• Experience with configuring and maintaining Windows Server systems, including security, network, and storage.

Nice-to-Haves:

• MCSE certification (Microsoft Certified Solutions Expert).
• Experience with CMDB, including data updates and leveraging data for operational planning and support.
• Strong working knowledge of server hardware (installation, configuration, and maintenance in a data center environment).
• Experience with network administration, including troubleshooting and maintenance.