Sr. Change Manager to support an enterprise wide transformational program for a large banking client - 65123-1

Sr. Change Manager to support an enterprise wide transformational program for a large banking client - 65123-1

Duration: 12 months (possibility for extension)

Location: Hybrid - Downtown Toronto (2 times/week)

The Change Manager will act as a People and Deployment Readiness Workstream lead - overseeing and integrating the efforts of change management, training, customer experience, marketing and front line delivery.

Must Have Skills:

• 5+ years of Change Management experience working on large scale business transformation projects
• Strong background in data/technology/agile projects
• Establish and manage communications processes and conducting stakeholder impact assessments
• Experience creating change management strategy roadmaps/timelines
• Banking/Finance experience

Nice To Have Skills:

• Certification in Change Management methodology
• Familiarity with Project Management approaches, tools and phases of the project lifecycle
• Experience creating business process documentation/technical writing
• Have a testing background (we occasionally may need help with UAT testing so experience with drafting UAT plans, defect management and UAT exit reports)

Job Responsibilities:

• Lead People and Deployment Readiness Workstream including integrating the efforts of change management training, customer experience, marketing and front line delivery
• Creating comprehensive change management strategy roadmaps and timelines
• Conducting thorough stakeholder impact assessments
• Managing and facilitating training sessions for project stakeholders.
• Creating transition and sustainment plans to support project closure.
• Apply a structured change management approach and methodology for the changes impacting employees and customers
• Develop a change management strategy based on assessment of the change
• Develop a set of actionable and targeted change management plans - including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics
• Execute on the tactical details of each plan
• Support the communication, training and engagement efforts of employee-facing managers and business leaders
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.