Specialist, Services Renewals

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:
The Cisco Services Operations Specialist is responsible for timely and accurate execution of internal and external transactions relating to our Cisco services and Managed services business. A Cisco Services Operations Specialist needs to be a dynamic individual with excellent attention to detail and problem-solving skills. The role includes a wide range of responsibilities and the ability to navigate complex systems.

This role is hybrid with the expectation of working in your local office 2-4 times per month.

What you will do:

• Quoting Cisco Smartnet and Softchoice-branded Cisco services using Cisco’s Quoting Tool (CCW-R)
• Assisting sales teams with questions or issues related to a customer’s Cisco contracts
• Validating Cisco contract order fulfillment and work with Cisco to make corrections accordingly
• Validating Contract data in Service Now against data in CCW-R
• Management of customer access to their Cisco contracts in Cisco’s Service Access Management Tool
• Working with sales, pre-sales, and customer success to identify and resolve any gaps in Managed Services transactions
• Tracking renewals for our Managed Services contracts, and coordinating appropriate resources to action the renewal opportunity

What you bring to the table:

• 1+ years of experience in an operational or customer service role
• Analytical and data validation skills
• Great attention to detail and accuracy
• Judgment and problem-solving skills
• Proficiency in MS Excel, PowerPoint, Word, Outlook
• Ability to multi-task and stay organized in a fast-paced sales environment.
• Focus on sales and customer service
• Excellent written and verbal communications skills
• Ability to prioritize and work within a deadline
• University Degree or College Diploma preferred (technology or business-related discipline desired)

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6547
EoE/M/F/Vet/Disability

Entry Level

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