Business Analyst, Salesforce

Job Title: Business Analyst, Salesforce

Location: Mississauga, Canada

Who We Are:

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.
To us, being visionary is more important than doing things the way they’ve always been done.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution, and improvement of action plans by providing advice and guidance to others in the application of information and best practices.

• Support and align efforts to meet customer and business needs.

• Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.

• Stay current with customer needs and strategies; utilize formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, and updates) to communicate updates and findings; and facilitate project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)

• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships.

• Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.

• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.

• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

• Provide project-level analysis - producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)

• Collaborate closely with developers to implement the requirements, and provide necessary guidance to testers during the QA process.

• Identify improvement opportunities (proactive and reactive)

• Elicit and clearly document business and systems requirements.

• Assess business process and system inefficiencies.

• Identify ways to increase adoption and customer satisfaction.

• Demonstrated fluency in business processes and process differentiation.

• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes.

• Understand and negotiate the needs and expectations of multiple stakeholders.

• Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations.

• Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality, and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate.

• Create and maintain issue logs, meeting minutes, meeting schedules, project summaries, and updates.

• Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.

• Meet with the project team regularly to review project deliverables and deadlines.

• Develop and execute test plans.

• Support system conversions, upgrades, enhancements

Experience You’ll Bring

• 2-3 years of progressive experience working in project management or business analyst role

• Must have experience working on large-scale projects as well as handling day-to-day operational requests from the business.

• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship-building skills & communication skills.

• Understanding of Indices, fundamentals, and analytical data, returns level data, etc.

• Data analysis - Must have proficiency with SQL, Microsoft Excel

• PMP Certification

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Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.