Associate Business Systems Analyst, Operations

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The e-Business team in Application Operations Support (AOS) provides operations and support services to ensure reliability of IT applications. Through innovation, continuous improvement, and collaboration, we strive to find new and better ways to bring value to Sun Life.

We are looking for a highly motivated talent to join our e-Business team. The successful candidate is a quick learner who has strong problem-solving skills and the ability to work independently in an agile environment. As a member of the team that supports Enterprise IT applications, responsibilities include coordination of client operational requests, debugging and problem solving, Database queries.

What you will do?

• Provide day-to-day support for a wide variety of e-Business web applications
• Expediently triage all file issues encountered and perform or delegate analysis, remediation, and resolution
• Manage and triage incoming Service Requests to resolution
• Review and/or approve Change Management requests
• Manage all business user access to e-Business web applications and perform annual security reviews
• Chair business & technical partner meetings: schedule and set agendas
• Assist key business partner with vendor management
• Provide coordination and manage different levels of complexity as required
• Support team-specific Disaster Recovery Exercise preparation and execution

• Work with various Business areas and their IT partners to gather, document and manage requirements on baseline/operations issues, enhancements, and small projects by following current company development methodology.
• Facilitate communication between business and technology areas to address business issues.
• Ensure all written documentation is clear, understandable, audience-appropriate, and accurately captures key information
• Work with the team on process analysis and improvements
• Develop an understanding of clients, system(s) being managed as well as the business direction.
• Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation, and teamwork.

What do you need to succeed?

• Strong written and verbal communication skills
• Prioritization, and time management skills.
• Continuous Improvement mindset
• Team oriented mindset
• Ability to learn or deepen knowledge through on-the-job training in:
  • Business Analysis and Agile process
  • Problem-solving process
  • Consulting process
  • Technology and digital products.
  • Problem and Incident Management Process
  • Big Data analysis
• Strong MS Office skills (Excel, Word, PPT)
• Knowledge of financial services industry is an asset.

What will be nice to have?

• Ability to learn business systems analysis principles and best practices.
• Ability to learn SDLC or agile methodologies
• Ability to react quickly to production support issues with accuracy.
• Ability to multi-task while working in a fast-paced environment
• Ability to express ideas, thoughts, and information so that it can be understood by others
• Works effectively and efficiently in a virtual, multi-site environment
• Creates an open and trusting environment by sharing information in a timely manner
• Drives for results to meet or exceed goals successfully.
• Client and results focused: ability to work with clients to understand and act based on their needs, assess risks, and achieve a valued result
• Strong analysis, organization, and problem-solving skills
• Communicates logically and concisely ensuring meaning is clear
• Innovation: looks for new and thinks outside the box to resolution
• Adaptable: maintains effectiveness while managing competing demands, dealing with frequent change, delays, or unexpected events
• Dependable: Follows instructions in a timely manner, responds to management decisions and follows through on commitments
• Professional: Treats others with respect, reacts well under pressure and accepts responsibility
• Judgement: Uses sound judgement, supports, and can explain reasons for decisions
• Introductory knowledge of SQL

Unique Requirements:

• The candidate selected for this role is required to attain Canadian Reliability Security Clearance.
• To see if you are eligible for this clearance, please review the section 201 on the Federal Government site (https://www.tpsgc-pwgsc.gc.ca/esc-src/personnel/pdcf-rsrp-eng.html)

What’s in it for you?

• We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• Flexible Benefits from the day you join to meet the needs of you and your family.
• Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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