Clinic Administrative Assistant - Sunnybrook Department of Medicine Association - Temporary Full Time 2024-9768

Sunnybrook Health Sciences Centre

Toronto, ON

Number of positions available : 1
Salary To be discussed
Contract job
Published on November 19th, 2024
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Starting date : 1 position to fill as soon as possible

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Description

Provides day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients
Prepares a busy clinic schedule/chart prep on a weekly basis including retrieval of imaging films and other relevant reports as needed
Enters/logs incoming new referrals in Neurology new referral intake database
Screens /scans /registers new referrals as needed for triage/ scheduling/ redirecting accordingly
Schedule, coordinate and confirm appointments and record clinic visits accordingly –virtual or in person (office) visits
Assists patients with re-scheduling appointments and other scheduling issues
Answers, screens, and transfers phone calls
Opens, scans, sorts and distribute mail
Screens all incoming inquiries and new patient referrals as well as financial and medical reports
Creates and maintains an efficient filing system for active, pending and processed referrals
Accurate handling and preparation of OHIP billing procedures using MD Billing and Inform patients of credit card declines and other billing issues
Transcribes, faxes/mails patient reports and consultation visits
Addresses correspondence from insurance companies, lawyers offices, Ministry of Health and Ministry of Transportation
Accurately updates and maintains patients' health records
Transitions paper records to a digital format by performing data entry
Sends tissue and fluid samples for laboratory analysis as needed
Communicates with labs, healthcare providers, and insurance companies as needed
Calculates billing amounts and sends bills to patients and insurance companies as needed
Leads, directs patients to exam rooms or other areas as needed
Maintains medical/ office inventory by ordering new supplies and equipment as needed
Communicates test results to patients when directed by physicians or nursing professionals
Proficient in several computer programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Electronic Patient Records, Patient Care System, MD Billing and Patient Appointment Scheduler
Maintains patient confidentiality at all times