Clinic Administrative Assistant - Sunnybrook Department of Medicine Association - Temporary Full Time 2024-9768
Sunnybrook Health Sciences Centre
Toronto, ON-
Nombre de poste(s) à combler : 1
- Salaire À discuter
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Emploi Contrat
- Publié le 17 février 2025
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Date d'entrée en fonction : 1 poste à combler dès que possible
Description
- Provides day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients
- Prepares a busy clinic schedule/chart prep on a weekly basis including retrieval of imaging films and other relevant reports as needed
- Enters/logs incoming new referrals in Neurology new referral intake database
- Screens /scans /registers new referrals as needed for triage/ scheduling/ redirecting accordingly
- Schedule, coordinate and confirm appointments and record clinic visits accordingly –virtual or in person (office) visits
- Assists patients with re-scheduling appointments and other scheduling issues
- Answers, screens, and transfers phone calls
- Opens, scans, sorts and distribute mail
- Screens all incoming inquiries and new patient referrals as well as financial and medical reports
- Creates and maintains an efficient filing system for active, pending and processed referrals
- Accurate handling and preparation of OHIP billing procedures using MD Billing and Inform patients of credit card declines and other billing issues
- Transcribes, faxes/mails patient reports and consultation visits
- Addresses correspondence from insurance companies, lawyers offices, Ministry of Health and Ministry of Transportation
- Accurately updates and maintains patients' health records
- Transitions paper records to a digital format by performing data entry
- Sends tissue and fluid samples for laboratory analysis as needed
- Communicates with labs, healthcare providers, and insurance companies as needed
- Calculates billing amounts and sends bills to patients and insurance companies as needed
- Leads, directs patients to exam rooms or other areas as needed
- Maintains medical/ office inventory by ordering new supplies and equipment as needed
- Communicates test results to patients when directed by physicians or nursing professionals
- Proficient in several computer programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Electronic Patient Records, Patient Care System, MD Billing and Patient Appointment Scheduler
- Maintains patient confidentiality at all times
Exigences
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