Intermediate Clerk - Family Health Team Clinic - Casual 2025-12213

Job Title: Intermediate Clerk

Location: Sunnybrook Hospital Family Practice

Responsible for managing all incoming faxes for the clinic, ensuring accurate and timely processing of medical documents. This role includes labeling, and categorizing documents, uploading them into the patient's Electronic Medical Record (EMR), and ensuring proper distribution to healthcare providers and staff.

Fax Management & Document Processing:

• Monitor and manage incoming faxes, ensuring all documents are received and processed in a timely manner.
• Label and categorize documents according to clinic protocols (e.g., appointment dates, notes to secretary, consult notes, prescriptions and urgent results).
• Identify urgent or time-sensitive documents and escalate them to the appropriate provider.

• Upload and accurately file all incoming faxes in the patient's Electronic Medical Record (EMR).
• Assign documents to the correct patient records.
• Add relevant notes, tags, or action items in the EMR as required.
• Notify healthcare providers of new documents requiring review or action.
• Other duties to support administrative team as needed

Qualifications/Skills

• One year of community college preferred
• One year of administrative experience required in a health care setting preferred.
• Previous administrative experience in a primary care practice an asset
• Attention to detail is a must in order to avoid errors that can have a direct impact to patient care such as misfiles.
• Able to meet departmental daily productivity standards in a busy work environment.
• Outstanding customer services skills essential, demonstrated Patient-Focused Care/Customer Service behaviour
• Clear understanding of legislations and guidelines related to the Security and Privacy of Personal Health Information
• Ability to communicate effectively with all levels of staff
• Knowledge of Microsoft Office
• Knowledge of Quadramed, SunnyCare, applications an asset
• Previous experience working with Telus Practice solutions (PSS) an asset
• Must be able to prioritize workload and work in a team environment
• Demonstrated sound judgment and diplomacy
• Attention to detail

• Keyboarding at net 40 w.p.m. or data entry at net 106 kspm

• Excellent problem-solving and communication skills
• Demonstrated ability to work in a team environment