Manager- Ancillary and Procedural Application (Epic)s

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

Position Overview

Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.

As an applications manager, the candidate is directly responsible for managing/leading a team of Analysts to provide application support, drive system optimization, and participate in implementation of new applications. Collaborating with cross - hospital interdisciplinary workgroups, taskforces and committees. The Applications Manager supports the development of operational and tactical plans for the Epic CIS, and other regional applications including project deployment, system optimization and implementation strategies. He/she has a strong command of information technology, application management and the Epic platform. On a regular basis, this role interacts with peer managers, cross-hospital business/clinical leaders, vendors, and external agencies. As a manager, he/she provides recruitment, coaching, management and evaluation of staff. He/she is accountable for the efficient and effective management and utilization of approved financial, human and material resources.

Responsibilities:

• Provide integrated oversight and leadership for applications and the analysts who support those applications
• Responsible for system support, upgrades and optimizations of all applications that fall under the Ancillary and procedural vertical
• Participate in the regional governance, supporting the Clinical Quality Committee and Ancillary Clinical Committee
• Manage escalations and communications from stakeholders to allow for faster and more effective decision-making
• Act as an advocate for technology enablement and functions as an adjudicator during the intersection of clinical and IT teams during clinical information system enhancements and new deployments.
• Act as an advocate for end users (including patients) ensuring systems meet business and end user needs and promote clinical adoption of eHealth initiatives, information systems and decision support tools.
• Guide application teams to prioritize between optimization and maintenance activities
• Support staffing and capacity planning in order to best meet service levels and manage budget/costs
• Manage vendor relationships and escalate challenges as required
• Escalate potential work stream related operational risks to the Regional Applications Director and help develop and execute mitigation strategies
• Ensure compliance with any requirements from Change Advisory Board

Requirements:

• Undergraduate degree in a health-related background
• Master’s Degree (preferred)
• 3 - 5 years progressive experience working within clinical information systems
• Managing, interpreting and presenting data to various stakeholders
• Experience managing multidisciplinary teams of 15-30 individuals
• Project Management experience
• Experience with Epic or an Epic Certification is an asset but not mandatory

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.